iRobot Roomba i7 Troubleshooting

The iRobot Roomba i7 does not charge when connected to the Home Base.

Check that your home base is plugged into an outlet.

When the Roomba i7 battery is not charging, it might be helpful to reboot the device. To do this, hold the CLEAN button for 20 seconds until the light ring around the CLEAN logo starts spinning around. The device will then take up to 2 minutes to turn on again. When the light turns off, the reboot is complete.

Check the battery compartment to ensure that the battery is installed. If it is not installed, follow the procedure to install it.

Your battery may need to be replaced. Please see this guide for replacing iRobot Roomba i7 Battery.

The iRobot Roomba i7 is not moving and continuously giving an error.

Try tapping the bumper several times. This may dislodge any debris that may have been trapped underneath. Then press CLEAN to restart the device. If no debris is found using this method, then use this guide.

If the iRobot Roomba i7 is unable to start cleaning due to a possible tilt, move the Roomba to a FLAT surface then press CLEAN to restart. Do not move the Roomba while pressing the CLEAN button. If the “Error 16” still occurs, reboot the Roomba. To do this, hold the CLEAN button for 20 seconds until the light ring around the Clean logo starts spinning around. The device will then take up to 2 minutes to reboot. When the light turns off, the reboot is complete.

If the Roomba is still not cleaning and displaying “Error 16,” then use this guide to tighten the dislodged bumper.

The main wheels on the iRobot Roomba i7 fail to turn or are blocked by debris.

If one of the Roomba’s wheels is not turning and giving an “Error 5” message, flip over the device and push the “problem” wheel in and out multiple times. Check the wheel well for debris and try to shake it out. If the debris fails to dislodge, use this guide to remove wheels and then remove the debris. After clearing the debris reinstall the wheels and manually rotate them several times ensuring similar resistance between the wheels. Then, press CLEAN to restart the device.

If the Roomba’s wheel fails to turn, use this guide to remove and replace the broken wheel(s).

The spinning side brush on the iRobot Roomba i7 fails to turn or is broken completely.

If the side brush is not spinning, there could be a jam inside the mechanism. To fix this problem, remove the side brush using this guide and manually clean around the brush.

If the side brush is broken, remove the broken brush and replace it with a new brush using this guide.

As the iRobot Roomba i7 travels around the room, it doesn’t seem to pick up dirt.

Can you hear the vacuum sucking air into the Roomba? If it isn't making a sucking sound, the vacuum is broken. Consider buying a replacement cleaning head system.

Remove filter from the device. If there are large amounts of dirt and debris, the filter may be clogged. Consider replacing or cleaning the filter by following this guide.