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Current version by: TimC

Title:

Non-Functioning Shift Control Option keys on replaced keyboard

Text:

Water damaged 2012 MacBook Air 13". Keyboard was replaced. Everything runs perfectly fine except the (left side) Shift Control and Option keys don't work.

Things I've tried so far:

- Updated all preferences and upgraded to OS X High Sierra

- Reset the NVRAM

- Reset SMC using "unplug battery/hold power button" method (can't use "Shift/Control/Option/Power button" method, obviously)

- Ran Disk Permissions

- Ran Apple Hardware test (no issues found)

-  Booted up in Safe Mode

- Double-checked that Mouse Keys, Sticky Keys and Slow Keys were not enabled under Accessibility

This seems to be an issue without a solution over many years. Reaching out to see if anyone found a solution short of board level repair. Thanks in advance for any responses.

Device:

MacBook Air 13" Mid 2012

Status:

open

Accepted Answer:

+447043

Original post by: TimC

Title:

Non-Functioning Shift Control Option keys on replaced keyboard

Text:

Water damaged 2012 MacBook Air 13". Keyboard was replaced. Everything runs perfectly fine except the (left side) Shift Control and Option keys don't work.

Things I've tried so far:

- Updated all preferences and upgraded to OS X High Sierra

- Reset the NVRAM

- Reset SMC using "unplug battery/hold power button" method (can't use "Shift/Control/Option/Power button" method, obviously)

- Ran Disk Permissions

- Ran Apple Hardware test (no issues found)

-  Booted up in Safe Mode

- Double-checked that Mouse Keys, Sticky Keys and Slow Keys were not enabled under Accessibility

This seems to be an issue without a solution over many years. Reaching out to see if anyone found a solution short of board level repair. Thanks in advance for any responses.

Device:

MacBook Air 13" Mid 2012

Status:

open