Skip to main content
Help

Original post by: Rachel Acosta

Text:

[https://support.sprint.com/support/article/Troubleshoot-issues-related-to-text-messaging-on-your-ALCATEL-OneTouch-Retro/WTrendTroubleshootingGuide_542_GKB78956-dvc8470005prd|This troubleshooting article] is for the OneTouch Retro (on Sprint), but the troubleshooting steps may well be the same:

1. Make sure airplane is off.

2. Update the [https://en.wikipedia.org/wiki/Preferred_Roaming_List|PRL].

3. Perform a soft reset.

There are a couple of other steps listed if none of these do the trick.

Good luck!

Status:

open