I could not see nothing but the edge of the white sim card that was in without the tray..I got a really flat steak knife and slid it in on top of the sim card .the knife was in between the metal strip across top ( that holds the sim down)I gently slid my knife in under the metal strip and as I push the knife forward I slightly pushed the knife in a slight downwarn angle and pulled the knife out ..The Sim pulled out enough . to do the rest with my fingers.slightly angling downward the knife caused the sim to pop right out .