History for "Why I can't power on my laptop?"

It showed software upgrade when we tried to turn off laptop.

After that,  we can't turn on  laptop.

We connected charger and orange light is on.

Then we try to power on  then blue light is on but nothing showed on the screen.

No any sound we heard at all.

Could anyone  help? we bought it on 2016 Nov.

E5-575G-57A4

Thanks

Device:

acer e 15 laptop

Status:

open