Original post by: claudiabarry

Title:

Why is screen frozen

Text:

The screen froze with an advertisement on it,I called Amazon and they tried rebooting with me and told me it was shot.i read other Answers to question and it said to take the battery out but I can’t find a way to open the devise. What should I do?

Device:

Kindle Paperwhite 3rd Generation

Status:

open