I got a Hp Pavilion G-7 also it's a window 8.1 64-bit software on it. My touch-pad mic on the computer isnt working, something preventing from doing troubleshooter on my laptop, somehow its missing some drivers, and something preventing the laptop to restart won't effect the files the computer or a fatory reset wipe the computer computer, and the restore files got deleted.. Oh and also it won't start up or boot up correctly it says it didnt start up completely error message says CRITICAL_SERVICE_FAILED