Kenmore elite less than 2 years old stopped cooling/freezing a few months ago. We called a tech out. He said the control panel needed to be replaced so I ordered a new one. The day it arrived the fridge started working again after I put it in and out of demo mode several times over several days like someone else here suggested. We decided to hold onto the part for a little bit. A month and a half later and it stops cooling/freezing again. Got a tech out to look at it and he pulled the drawer completely off and said there was no freeze pattern which means the compressor isn’t working. The compressor is covered by Sears, but not the labor. In the meantime we have bought a Whirlpool. (Just an FYI, the Sears 5 year warranty was over $1000 so we didn’t get it. The Lowe’s and Home Depot warranties are less than $300 for 5 years and you get 30% of it back if you don’t use it. Also when you purchase the water filters after the first one, you can submit the receipt and get half your money back during the 5 years.) I still have a large piece of junk sitting in the garage that I’m trying to figure out what to do with.