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Original post by: Ed Krisiak

Text:

Hello Ed,

 

Thank you for contacting Dyson.

 

The Animal 2 is our most powerful vacuum and you will find it difficult to push on mid to high thread carpets and rugs. We would advise you to contact your carpet manufacturer if the carpet is still under a warranty, before using the machine. Some manufacturers will void the warranty if you use our powerful machine.

 Please note that if the suction is too strong there is nothing we can do to lessen it. We can only recommend getting a model with lesser suction power like the Cinetic Big ball Animal + Allergy

 And since you are a current Dyson owner we can give you a 20% discount off the retail price of that Cinetic Big Ball model.

 If you have any additional questions, feel free to reply back to this email. Thank you very much for your time.

Kind regards,[br]

Pari[br]

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