First use a strong light and a magnifying glass and check if you can see that the voice inlet hole on the bottom edge of the phone appears to be blocked at all. If it is or if you’re not quite sure, do not use a pin or probe to try and clear it as you may damage components in the phone. Try using a vacuum cleaner to suck out any obstruction.
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First use a strong light and a magnifying glass and check if you can see if the voice inlet hole on the bottom edge of the phone appears to be blocked at all. If it is or if you’re not quite sure, ''do not'' use a pin or probe to try and clear it as you may damage components in the phone. Try using a vacuum cleaner to suck out any obstruction.
If you still cannot be heard on a call, most probably there is a problem with the [https://shop.fairphone.com/en/fairphone-2-bottom-module|primary microphone]
Here is a link to the ifixit [guide|55050] guide that will help.
There is also an [https://support.fairphone.com/hc/en-us/articles/217142106-Diagnose-your-Fairphone-2-with-the-Checkup-app|app] available on the phone that allows you to test the primary microphone as well as a lot of the other hardware in the phone which may also help.
First use a strong light and a magnifying glass and check if you can see that the voice inlet hole on the bottom edge of the phone appears to be blocked at all. If it is or if you’re not quite sure, do not use a pin or probe to try and clear it, use a vacuum cleaner and try to suck out the obstruction.
+
First use a strong light and a magnifying glass and check if you can see that the voice inlet hole on the bottom edge of the phone appears to be blocked at all. If it is or if you’re not quite sure, do not use a pin or probe to try and clear it as you may damage components in the phone. Try using a vacuum cleaner to suck out any obstruction.
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If still no good and you cannot be heard on a call, most probably there is a problem with the [https://shop.fairphone.com/en/fairphone-2-bottom-module|primary microphone]
+
If you still cannot be heard on a call, most probably there is a problem with the [https://shop.fairphone.com/en/fairphone-2-bottom-module|primary microphone]
Here is a link to the ifixit [guide|55050] guide that will help.
There is also an [https://support.fairphone.com/hc/en-us/articles/217142106-Diagnose-your-Fairphone-2-with-the-Checkup-app|app] available on the phone that allows you to test the primary microphone as well as a lot of the other hardware in the phone which may also help.
Hi,
First use a strong light and a magnifying glass and check if you can see that the voice inlet hole on the bottom edge of the phone appears to be blocked at all. If it is or if you’re not quite sure, do not use a pin or probe to try and clear it, use a vacuum cleaner and try to suck out the obstruction.
If still no good and you cannot be heard on a call, most probably there is a problem with the [https://shop.fairphone.com/en/fairphone-2-bottom-module|primary microphone]
Here is a link to the ifixit [guide|55050] guide that will help.
There is also an [https://support.fairphone.com/hc/en-us/articles/217142106-Diagnose-your-Fairphone-2-with-the-Checkup-app|app] available on the phone that allows you to test the primary microphone as well as a lot of the other hardware in the phone which may also help.