Original post by: Mireille Frye-Leinhos

Title:

How do I fix my unresponsive keyboard?

Text:

Several keys are unresponsive, including the backspace button. There is nothing obstructing the keys: the keyboard just doesn’t register it. I have already turned power on and off and done a hard reset: however factory reset is not an option for me. Would replacing the keyboard fix this problem? If so, what are the specific steps to follow to do so?

Device:

Dell Chromebook 13 3380

Status:

open