Hi @Amy Martin
What is the model number of the laptop as shown on the information label on the bottom of the laptop?
Try starting the laptop in [https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/|safe mode] and check if there is a display.
If there is there is a driver problem with the laptop.
Try the following:
Turn on the laptop and when it boots into Windows, force stop the laptop by holding the power button until it shuts down. Then release the button
Do this 3 times in a row i.e. start > boot > force shutdown > start > boot > force shutdown > start > boot etc.
On the 3rd attempt it should boot into the Windows Recovery Environment menus.
If it does, go to Troubleshoot > Advanced > Startup repair and follow the prompts.
''Do not'' select “Reset this PC” because if you select the wrong option after this all your data will be erased as Windows will be reinstalled.