Hi, I recently bought a iFixit screen replacement kit to change my iPhone X touchscreen. I followed the guide but when rebooting the iPhone, the screen lights up, but I can’t use it, it won’t respond to any gesture. Does someone have an idea how to solve this problem.
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Could be a few things. Was touch functional with your old display before the repair? (assuming it was still functional enough to know). Is it still functional with your old display if you reinstall it?
If touch still works with the old display, chances are it’s just a dud replacement. In which case, get in touch with iFixit’s customer support. If touch wasn’t working to begin with, or touch isn’t working now with the old display this is likely not a display problem, but a board problem which can still be repaired, but would require skills in microsoldering. Touch failure on the iPhone X is not an uncommon board issue after a heavy drop.
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It was partially functional, the left side of the screen wasn't working (half an inch from top to bottom), that's why I bought a new one. I wanted to try with the old one to see if the problem comes from the new screen or worth from the motherboard but since the touchscreen isn't working I can't turn off the phone, I'm not sure if it's safe to disconnect the battery directly from the motherboard
Hi Mark, if any of the troubleshooting steps you've brought up or were already mentioned haven't worked, feel welcome to reach out to iFixit support! They'll be able to help you with further troubleshooting or replacing the faulty part we sent you if that's needed. Reach out to them at support@ifixit.com .
@markrutzu Yep. Totally disconnect the battery from the board. Only way to turn those off when you don't have touch input other than wait for the battery to die (it's a silly design in my opinion, but that's beside the point).
I would be more likely to think either something just needs to be reseated (sometimes the foam in between connectors makes things not plug in completely or obscures pins even if they are fully seated or something is just pinched weirdly) or it's a faulty screen.
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