HP EliteBook 840 G5 Repair

If further information is needed with troubleshooting your HP EliteBook 840 G5 problems, visit HP EliteBook 840 G5 Troubleshooting.

Your HP EliteBook 840 G5 can be identified by the service label at the bottom of your computer.

Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the examples shown below.

Refer to the illustration that most closely matches the service label on your computer.

To be able to identify your exact model’s processor, display, and other components go to HP’s Product Identification page and enter your laptop’s identifying information found on the label.

Processor options

• Intel Core i5-7200U
  • 2.5 GHz base frequency, up to 3.1 GHz with Intel Turbo Boost Technology
  • 3 MB cache and 2 cores
  • Intel HD Graphics 620
• Intel Core i5-7300U
  • 2.6 GHz base frequency, up to 3.5 GHz with Intel Turbo Boost Technology
  • 3 MB cache and 2 cores
  • Intel HD Graphics 620
• Intel Core i5-8250U
  • 1.6 GHz base frequency, up to 3.4 GHz with Intel Turbo Boost Technology
  • 6 MB cache and 4 cores
  • Intel UHD Graphics 620
• Intel Core i5-8350U
  • 1.7 GHz base frequency, up to 3.6 GHz with Intel Turbo Boost Technology
  • 6 MB cache and 4 cores
  • Intel UHD Graphics 620
• Intel Core i7-8550U
  • 1.8 GHz base frequency, up to 4.0 GHz with Intel Turbo Boost Technology
  • 8 MB cache and 4 cores
  • Intel UHD Graphics 620
• Intel Core i7-8650U
  • 1.9 GHz base frequency, up to 3.9 GHz with Intel Turbo Boost Technology
  • 8 MB cache and 4 cores
  • Intel UHD Graphics 620

Memory

• DDR4-PC4 SODIMMS
  • (2) Dual-channel SODIMM slots (both slots are customer accessible/upgradable)
  • Runs at 2133 MT/s for Intel 7th generation processors
  • Runs at 2400 MT/s for Intel 8th generation processors
• Configurations
  • 32 GB DDR4-2400 SDRAM (16 GB x 2)
  • 16 GB DDR4-2400 SDRAM (16 GB x 1)
  • 16 GB DDR4-2400 SDRAM (8 GB x 2)
  • 8 GB DDR4-2400 SDRAM (8 GB x 1)
  • 8 GB DDR4-2400 SDRAM (4 GB x 2)
  • 4 GB DDR4-2400 SDRAM (4 GB x 1)
• Maximum: 32 GB

Graphics

• Intel HD Graphics 620
• Intel UHD Graphics 620

Display

• Non-touch
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB with HD camera (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB with HD IR camera (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB for WWAN (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB with HD camera for WWAN (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 220 cd/m², 45% sRGB with HD IR webcam for WWAN (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 400 cd/m², 72% sRGB with ambient light sensor and HD IR webcam (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 400 cd/m², 72% sRGB with ambient light sensor and HD IR webcam for WWAN (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal 4K IPS anti-glare LED-backlit, 400 cd/m², 72% sRGB with ambient light sensor and HD IR webcam for WWAN (3840 x 2160)
  • HP Sure View Integrated Privacy Screen 35.56 cm (14.0 in) diagonal FHD IPS anti-glare LED-backlit, 700 cd/m², 72% sRGB with HD IR webcam for WWAN (1920 x 1080)
• Touch
  • 35.56 cm (14.0 in) diagonal FHD IPS LED-backlit touch screen with Corning Gorilla Glass 3, 220 cd/m², 45% sRGB with HD IR camera (1920 x 1080)
  • 35.56 cm (14.0 in) diagonal FHD IPS LED-backlit touch screen with Corning Gorilla Glass 3, 220 cd/m², 45% sRGB with HD IR webcam for WWAN (1920 x 1080)
  • HP Sure View Integrated Privacy Screen 35.56 cm (14.0 in) diagonal FHD IPS LED-backlit touch screen with Corning Gorilla Glass 3, 700 cd/m², 72% sRGB with HD IR webcam for WWAN (1920 x 1080)
• HDMI: Supports resolutions up to 4K at 60 Hz
• Displays Supported: Supports 2 independent displays when docked on the HP Ultraslim Dock

Storage options

• Primary M.2 Solid State Drive storage
  • 128 GB SATA-3 TLC SSD
  • 256 GB PCIe NVMe Value TLC SSD
  • 256 GB PCIe Gen 3x4 NVMe SS TLC SSD
  • 256 GB SATA-3 SS TLC Opal 2 SSD
  • 360 GB PCIe Gen 3x4 NVMe TLC SSD (Intel)
  • 512 GB PCIe Gen 3x4 NVMe TLC SSD
  • 512 GB PCIe Gen 3x4 NVMe TLC Opal 2 SSD
  • 512 GB SATA-3 TLC FIPS-140-2 SSD
  • 1 TB PCIe Gen 3x4 NVMe TLC SSDD

Audio

• Audio by Bang & Olufsen
• (3) Integrated multi-array microphone
• (2) Integrated stereo speakers (74 dB)

Camera Options

• HD camera
• HD IR camera

Wireless LAN card options

• Intel Dual Band Wireless-AC 8265 802.11a/b/g/n/ac (2x2) Wi-Fi and Bluetooth 4.2 Combo, vPro
• Intel Dual Band Wireless-AC 8265 802.11a/b/g/n/ac (2x2) Wi-Fi and Bluetooth 4.2 Combo, non-vPro
• Realtek RTL8822BE 802.11ac (2x2) Wi-Fi and Bluetooth 4.2 Combo, non-vPro

Ports/Slots - Ports and Components Diagrams

• (1) Thunderbolt (USB Type-C connector)
• (2) USB 3.1 Gen 1 (1 charging)
• (1) HDMI 1.4b port (cable sold separately)
• (1) RJ-45/Ethernet port
• (1) Docking connector
• (1) Headphone/microphone combo jack
• (1) AC power port
• (1) SIM card slot
• (1) Smart card reader

Dimensions (W x D x H)

• 36.50 x 25.68 x 1.91 cm (14.37 x 10.11 x 0.75 in)

Weight

• Touch: Starting at 1.61 kg (3.55 lb)
• Non-Touch: Starting at 1.48 kg (3.26 lb)

Battery

• HP 3-cell 50 Wh Long Life Li-ion

• Official HP Product Support Page
• Official HP EliteBook 840 G5 Specs
• Wikipedia Overview of HP EliteBooks