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Introduction

A failing battery can impact daily use and pose safety risks. By replacing the battery, you can restore your phone's reliability, improve its lifespan, and avoid the need for a costly new device. Before replacing the battery, test with a different charger and inspect the charging port for debris. Make sure to not puncture the battery as it can be dangerous. Always power off the phone and disconnect it from any power source before starting. Use this guide to replace your device's battery.

What you need

Step 1 Rear Casing

Blackberry PRIV Battery Replacement, Rear Casing: step 1, image 1 of 3

Blackberry PRIV Battery Replacement, Rear Casing: step 1, image 2 of 3

Blackberry PRIV Battery Replacement, Rear Casing: step 1, image 3 of 3

Look for the two small holes at the top of your device.
Use a SIM eject tool to push down into the holes which lifts the SIM and SD trays.
Pull the trays up and out of the device.

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Step 2

Blackberry PRIV Battery Replacement: step 2, image 3 of 3

Insert an opening pick in the seam between the rear casing and chassis. Apply downward pressure to pry the casing upward.
Follow this procedure for only the right, left, and top side of the casing.

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Step 3

Blackberry PRIV Battery Replacement: step 3, image 3 of 3

Remove the rear casing by sliding the case down and out.

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Step 4 Battery

Blackberry PRIV Battery Replacement, Battery: step 4, image 1 of 2

Blackberry PRIV Battery Replacement, Battery: step 4, image 2 of 2

Remove the two 3.3 mm T4 Torx screws that secure the battery connector.
There may be a plastic protector covering the circuit board and battery. Remove the plastic protector to begin.

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Step 5

Use an opening tool to lift and disconnect the battery connector.

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Step 6

Blackberry PRIV Battery Replacement: step 6, image 3 of 3

Pull on the plastic tab to remove the battery from the device.
For easier removal, use a blow dryer to warm the battery glue.
Be careful to not overheat the battery or puncture the battery as lithium batteries are dangerous.

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Conclusion

To reassemble your device, follow the above steps in reverse order.
For optimal performance, after completing this guide, calibrate your newly installed battery.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.