Asus Laptop Keeps Restarting

Default Windows settings are intended to be best for most people. However, hardware (and software) specifics vary wildly across Windows configurations. This diversity has the potential to complicate setting standardization.

• Disable Fast Startup. While it accelerates boot time, it prevents the computer from shutting down completely.
  1. Press Windows and R to open a Run window.
  2. In the Run window type powercfg.cpl and press enter.
  3. On the left side of this window, select "Choose what the power button does."
  4. Click on the Change settings that are currently unavailable option. Provide an administrator password, or agree to allow changes on the admin control prompt.
  5. Uncheck the Turn on fast startup (recommended) checkbox and save the changes.

A restore point can be used to revert any unwanted changes resulting in poor performance. This is especially useful if your laptop won't boot into Windows.

Is your laptop restarting more often when you move it around? Power could be getting cut due to wiggly connections between the charger and the charger port.

• Try a different charger if you have one to rule this out.
• Check to see if the laptop stays charging when you move it. If not, wiggle the charger input to see if you can recreate the issue.
• Perform a visual inspection of the charger and the charge port. A bent pin or worn housing can cause inconsistent connection, knocking out the power if it gets moved.
• Replace the power adapter or charging cable depending on which component seems to be faulty.

Any physical component of your computer needs instructions, so Windows knows how to use it. A driver is an instruction manual for Windows. If the instructions are old, they may not be compatible anymore.

• Check for errors in Device Manager. Press the Windows Key and X and select Device Manager from the menu. If an error is present, the collapsed item in the Device tree will be expanded, and a yellow caution icon will display for any devices with errors.
• Newer versions of Windows serve most driver updates through standard Windows updates. Right-click the Start Menu and select Settings > Update & Security > Windows Update. Click the Check for Update button.
  • You may need to select View Optional Updates to see some additional drivers.
• Use Asus's Online Support to download drivers directly from Asus. These are often newer than Windows-distributed versions. Microsoft will only push drivers that have been submitted through proper channels.
• The manufacturer of the part may have more current drivers than Asus. This is especially relevant for graphics processing.

Avoid any program advertised as a driver updater if it doesn't come directly from an electronics manufacturer (e.g., Intel, AMD, Realtek, etc.) or Asus itself. These programs can install incorrect drivers at best or malware at worst.

• If updating doesn't resolve the issue, and you think you know which device is the issue, try uninstalling the driver.
  • In Device Manager, find the component you suspect is problematic and right-click it. Select Uninstall from this menu. A checkbox should appear in the confirmation window to also uninstall the driver. Be sure to check it.
  • After the uninstallation, restart your computer and reinstall the current version.
• If the device is graphics-related, DDU might help. It assists with the clean uninstall of graphics drivers from all manufacturers.

Computer viruses and other harmful software can wreak havoc on system stability. They may generate issues the computer can only correct with a restart.

• Scan your computer using an Antivirus. If you do not have dedicated security software, use Windows Defender. It can be accessed from the Windows Security App in most versions of Windows.
  • Want a second opinion about your results? Malwarebytes or ESET Online Scan are free programs providing excellent malware scanning techniques.
  • Many free malware removal tools are available, but a paid solution will be more effective. Be sure to verify legitimacy before using software from any unfamiliar developer, or you may end up getting worse off.
• Remove anything the scan finds. It may also recommend a restart to complete the removal.
• Keep reading through the OS Corruption section and process those fixes as well. Malware can damage Windows as a result of infection.

A corrupt OS means that critical files in the operating system have become invalid or messed up in some way (the computer was powered off during an update, the computer died while sleeping, etc.). Windows provides access to repair tools that correct these corruption issues.

1. Right-click the Start Menu and select Command Prompt, Powershell, or Windows Terminal (Windows 8, 10, and 11 will provide different options).
2. Type sfc /scannow and hit Enter.
3. Wait for the command to finish. If there were corrupt files to repair, it would repair them.
   1. This is just the start. For a more complete list of repair options, consult the Basic Windows Repair guide.

Reinstall Windows. A complete Windows reinstall may be necessary to restore the laptop's normal function.

1. Use a known good and "clean" computer to download the Windows operating system to create a bootable flash drive.
2. After you have run antivirus scans, back up any files, bookmarks, pictures, etc., you wish to keep onto a cloud platform like Google Drive or Dropbox. This can lessen the transfer of existing malware onto your fresh install of Windows compared to plugging in a flash drive and infecting multiple computers.
3. Boot from the Windows bootable flash drive. In the setup wizard, erase all partitions and install the fresh OS on your drive.
4. Transfer the data back onto your laptop.

Batteries are nefarious. They often fail due to their “consumable” nature. Although they typically die slowly and with diminishing power on time, a bunk battery might provide inconsistent power, causing unexpected shutdowns or restarts.

• Run a power diagnostic. Use powrcfg to get a detailed history of your battery. Check the total charge capacity from this report against the design capacity. If numbers are inconsistent, or the max capacity is lower than you'd like, install a new battery.
• Check for visual signs of battery age, swelling, or leak. Swollen batteries may manifest as difficulty using the trackpad or the keyboard. As the battery expands, it exerts upward pressure on the underside of these components.
• Disconnect your battery and run the laptop on only the charger. This way, the charger is doing the heavy lifting. If your restarts stop, replace the battery.

If you determine your battery is a likely cause, check out the iFixit Asus Laptop battery selection for your exact model and follow along with a guide.

Random Access Memory, commonly known as RAM, is a likely hardware culprit for repeat crashes.

• Reseat your RAM modules. Numerous tiny pins could be slightly out of alignment. Removing them and reinstalling might be all it takes to fix this.
• Test your RAM by running a diagnostic with Windows Memory Diagnostics.
  • If you want a second opinion, IT Professionals have been using memtext86 for ages. It's a free tool, and their documentation is excellent! But it will require a bit more knowledge to use.
• RAM tests are notoriously long, and minor failures are complex for tests to find. Trust diagnostic failures, but not passes. Multiple diagnostic runs may be needed to find an issue.
• If you have recently upgraded your RAM and are now getting random restarts, verify the compatibility of the installed RAM and your Asus laptop.
• If you have more than one module installed, ensure the specs match. At least speed and capacity should be identical.
• Replace the memory if diagnostics fail—either increasing the overall size or keeping the exact amount and speed.
• Newer laptops will have the RAM soldered to the board. In this case, you must replace the motherboard.

Be especially mindful when replacing RAM to use something that is compatible. Crucial has a compatibility checker for their products you can use to validate.

If the above tips have failed, the issue might be caused by the motherboard. Damage to the motherboard due to physical trauma, electrical surges, or other hardware-related issues can impact functionality. A faulty motherboard can lead to erratic behavior, intermittent freezing, crashing, or system instability.

• Most Asus laptops have their CPU soldered to the motherboard. If your blue screen codes point to CPU failure, you must replace the motherboard.
• Inspect the laptop's motherboard for signs of physical damage, such as burnt components, liquid residue, corrosion, or other visible issues. If you find any damage, replace the board or consult a pro.
• Circuit boards can often be repaired by a knowledgeable technician with soldering (or microsoldering) experience. Ask your local repair shops if this isn't something you think you could do yourself.