Causes
If your laptop’s audio works but is distorted, there might be a problem with the computer’s audio drivers. Test the audio through the computer speakers, then test it using headphones. If the laptop cannot recognize the headphones when they are plugged in, you will need to reinstall your audio driver.
If the audio is distorted while listening on the headphones, the audio jack or the headphones may be broken. If this is the case, you may need to replace the audio jack. Insert a different pair of headphones and see if the audio issues go away or try the same headphones with a different device.
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