Nintendo Wii U Troubleshooting: Fix Common Problems
The first step towards a working Nintendo Wii U is identifying the problem. Select one of our preferred guides below to diagnose and solve Nintendo Wii U common issues.
Nintendo Wii U Freezes or Crashes
The Wii U console freezes or crashes unexpectedly. Potential causes include a system malfunction, network problems, hard drive problems, and USB issues.
Nintendo Wii U Console Not Recognizing GamePad
The Wii U console does not recognize the GamePad controller. Potential causes include an unsynchronized GamePad controller, a general console malfunction, and a controller malfunction.
Nintendo Wii U Won't Turn On
The Wii U console is not turning on. Potential causes include the AC adapter needing to be reset, a faulty wall outlet, a broken AC adapter, an overheating console, and a damaged motherboard.
Nintendo Wii U Black Screen
Inverted colors, a distorted display appear on the screen. There might be no image at all. Potential causes include a system malfunction, out of date software, poor HDMI connection, or improper TV settings.
Nintendo Wii U Stuck Disk
Pressing the eject button on the console does not eject the disk. Potential causes include a disconnected eject button or a disconnected CD drive.
Nintendo Wii U Not Connecting to Wi-Fi
The Wii U console is unable to connect online via Wi-Fi. Potential causes include a system malfunction and out-of-date software.
Nintendo Wii U No Sound or Video
There is no video or sound coming from the television or stereo system. Potential causes include poor TV/Stereo connection, improper TV/Stereo settings, broken AV cables, dirty audio and video ports, and damaged audio and video ports.
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