iPhone 12 Troubleshooting: Fix Common Problems

You’re experiencing audio issues such as crackling sounds, loud static, intermittent or interrupted audio, choppy/garbled noises, or the device producing no sound at all.

Your iPhone 12 won’t turn on by holding the button like it usually does. Repair help and solutions to get your iPhone back up and running.

Your phone’s camera is experiencing issues such as taking blurry photos or showing a blank screen on the camera app.

Your iPhone’s screen is on, but isn’t responding to touch input.

Your phone has trouble sending or receiving text messages, you aren’t receiving certain messages from a group message thread, or your friends are getting mad at you for not responding to texts you never got.

What to do when your iPhone doesn't power on at all, even when plugged in and charging? Try these fixes first.

Has your iPhone battery suddenly started draining rapidly? Are you charging your phone multiple times in a day? Try some of these fixes!

Use this page to troubleshoot why your iPhone might turn on, but won't hold a charge.

Your iPhone will not boot properly due to constant restarts, is boot looping, restarts shortly after boot or reboots at random.

Does your iPhone refuse to recognize when you press your volume buttons up or down? Do you have to press hard to get them to work at all? Take a look at these fixes.

Your iPhone home button is not working, it does not vibrate when pressed, your home button is broken or does not click.

Does your iPhone randomly shut off, keep turning off or repeatedly goes off and comes back on? Follow these fixes and keep your phone running.

The touch screen on your iPhone is not responding, is not accepting touch input, seems frozen or is unresponsive in certain places.

Does your iPhone have lines on the display? Are you having issues making out the image because of vertical or horizontal lines? Have a look at these fixes!

If you're experiencing problems with your iPhone not turning on or displaying anything on screen when the power button is held, use this problem page to diagnose the problem figure out the solution.

Your iPhone hangs on the Apple logo when trying to boot, or is stuck on the Apple logo while performing a software update. May or may not have a progress bar underneath.

iPhone is too hot, has a temperature warning on screen, got hot and won't turn on, or gets hot while charging.

Is your iPhone taking ages to charge? Are you losing patience while waiting to get enough juice to unplug? Give these fixes a try.

Your iPhone isn't emitting sounds, may not being ringing when there are incoming calls, or you cannot hear when listening to music with the built in speakers.

Consult this page if your iPhone camera is not working or does not work after a drop. It may only show a black screen, or the camera app may be crashing.

Is your iPhone backlight not working? Learn about the common causes and solutions of iPhone backlight failure.

iPhone camera won’t focus? Having a hard time getting a good picture? Does your camera vibrate constantly? Try these fixes!

Does your phone seem like it's powered up, but there’s nothing on screen? Can you hear incoming notifications, but not see them on the display? Try these fixes!

Is your iPhone not detecting your SIM card? Does it say "No SIM" or warn the SIM is invalid? Have a look at these fixes.

Your iPhone is not connecting to WiFi or will not stay connected to WiFi. Your iPhone has a grayed out WiFi switch or the WiFi toggle cannot be enabled. Your iPhone is not connecting to the network.

Consult this page if your iPhone indicates Touch ID is not available, will not read your fingerprint, or fails to function.

Is your iPhone stuck on the same screen and won't respond? Is your iPhone frozen and won't turn off? Have a look at these fixes!

Is your iPhone warning you that you’ve got liquid in the Lightning port? Is it blocking you from charging or connecting other accessories? Try these solutions!

Your iPhone experiences unexpected touch input. It swipes to other screens, or selects items without your interaction. iPhone has phantom touch input, or ghost touch.

Is your screen acting strangely? Is it acting possessed or flashing colors? Take a look at this page to help narrow your search.

Consult this page if your Bluetooth devices will not connect to your iPhone, Bluetooth is unavailable or grayed out, Bluetooth hangs when trying to connect or connect drops frequently.

Consult this page if your iPhone will not download apps, apps will not install or you are unable to get apps to update.