Bose SoundLink Color Troubleshooting Speaker will not turn on when connected to AC power Applies to: SoundLink Color Bluetooth® speaker Please try the following to resolve your issue: Make sure your system is connected to a working AC (mains) outlet Make sure you are using the Bose power supply that shipped with your speaker. While the speaker can be physically connected to other USB power chargers, the Bose power supply is recommended for best results If you are using a surge protector, try plugging directly into a working wall outlet Make sure both ends of the power supply cable are firmly connected

Bose SoundLink Color Troubleshooting No audio from a Bluetooth® device Applies to: SoundLink Color Bluetooth® speaker To resolve this issue, please try the following: Make sure your device is connected to the speaker Make sure the speaker is not muted and the volume is up Make sure your Bluetooth device is playing audio, and the volume is up Your Bluetooth device may be out of range. Try moving it closer to the speaker Move your Bluetooth device and/or the speaker away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth devices If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality Turn the speaker off and back on If you're hearing audio from a different Bluetooth device, pause audio on that device.

Bose SoundLink Color Troubleshooting Cannot pair speaker with Bluetooth® device Try these steps to resolve your issue: Make sure your speaker is discoverable. Press Bluetooth until the Bluetooth indicator slowly blinks blue Make sure Bluetooth is turned ON or enabled on your device Make sure you select “Bose Color SoundLink” in you device's pairing list and that the connection is confirmed by your device Your Bluetooth device may be out of range. Try moving it closer to the speaker If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality Make sure your Bluetooth device supports the A2DP (stereo Bluetooth) profile When connecting to a PC or Mac computer, make sure to select the Bose® SoundLink® Color speaker as the audio output device within the audio settings menu of the device. You may need to play an audio track to finalize the connection (see the device manufacturer for detailed instructions) Try resetting your speaker. For more information, see Restoring your...