When I'm a certain distance away from the charging base, my call sometimes drops.

Hi Leah, If your phone's screen is not displaying anything, your battery could be low or the screen could be broken. For guides on how to replace your battery or screen please refer to the troubleshooting guide.

Hi Paul, If you have had your phone on the charger for the designated 7 hours but it is will not working, you may be dealing with a faulty battery. For instructions on how to replace the battery, please refer to the troubleshooting page.