Hi Katie, I had exactly the same problem with my mini-jambox and it turned out I had somehow accidentally turned on silent mode. The following fixed it for me: 1. Turn off the mini-jambox 2. Hold down the 'Talk' (round button) and 'Plus' buttons on the top of the jambox. 3. Switch on the mini-jambox, while still holding down the 'talk' and 'plus' button. That should reverse the 'silent' mode (activated by holding down the 'talk' and 'minus' buttons, when switching it on), if that's what the issue is. Hope it works - I was tearing my hair out trying to find out why it it stopped talking to me. Cheers, Chris