Samething happened to me a few weeks of purchasing new S8 last year. I was told over $150.00 for replacement screen which is crazy. Today trouble shooting told me my speaker not working and I cannot imagine the cost. New design cells is easily to break and costly . After this contract done or if I decide to pay off ahead of time I’m going back to an older cell and doing prepay no contract or track phone. done with all cell provider which a big ripoff and lies.

I encounter the same issue less than two weeks of new S8 slipped out my hand with a low drop and craked along the side. Got insurance and replacement was for only $49.99 which I was told there was not a service provided here in las vegas. I was mad as heck !!! and got my refund insurance money back and cancel policy. I checked around town for replacement and was told it would cost over $150.00 for screen replacement which was crazy ridculous. As of today I still using my racked screen . Today I was told that I need a mircophone/speaker fixed and I hate to see the cost for that. These new slim S8, S9 and new cell looks great but easy to break and not worth the price for replacement.