data factory reset is hardly a solution. It's more of an "I give up" act of last resort, yet vzw/moto csrs & tech support seem very quick to suggest this type of action, w/o even suggesting, much less, providing methods of backup prior to factory reset. I dont have an answer to the black screen issue, nor is the answer above mine since there's no way see anything whatsoever to even be able to select options to wipe your phone, but to share some experience in what I've tried with my own blackscreen issue.. -touchscreen still works so i can still pick up calls knowing where to swipe. Blackscreen thruout operations so cant even see an M Logo on powerup, only thing that lights up are the Static 4 Home buttons at the bottom. It was an already rooted phone w ADB turned on, so i was able to use Android ScreenCast to see my phone's screen while it's plugged into my laptop. After backing up all my apps w their appsData, and system backup I proceeded to wipe my phone to no success @ fixing the issue. *Soft system...