Resetting the ipad can be done using the Finder on Mac OS Catalina. (1) turn off iPad and unplug from Mac (2) start Finder (3) press Home button (4) plug iPad in while Home button is pressed (5) iTunes logo will appear on the iPad (6) iPad will appear in Finder (7) a prompt to update or reset to factory settings will appear on the Finder. (8) Follow on screen instructions to update or reset the iPad This video demonstrates this process.