I had this exact problem. Couldn't figure it out for months. Then, suddenly, I tried one last time, but this time I used the firmware update for another similar model, the EC-C7000. The Firmware version is different. But in my disbelief it worked. I'm still in shock. The CD08M4 version firmware update didn't work for me no matter what I did. But for some reason this other CD17M6 did the trick. Epson is a tricky bastard. I urge you to try it. You can find the version I used on the Epson website here: https://epson.ca/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-EC-C7000/s/SPT_C11CH67202?review-filter=Windows+XP+64-bit Just be sure to let the printer do it's thing. The lights will flicker randomly, and after about two minutes the printer will turn off on its own. Once that happens you can press the power button and viola.... Good luck and godspeed.