I researched this extensively and the only solution I found was to buy a 3rd party silicone band on Amazon, which holds the Fitbit inside without clips You can’t use the heart scan feature without removing the Fitbit from the band, but that is a minor inconvenience compared to having a completely unusable device. Here is a link to the band I purchased for $7.99 (color choices change prices/shipping speed, but all are $10 or less): Juaupepo Silicone Sport Band Compatible with Fitbit Charge 6/Charge 5 Band with Case for Soft Silicone Strap with Shatter-Resistant Protective for Charge 5/Charge 4/3 Advanced Fitness Tracker https://a.co/d/8UCIaBf. I got the black band next day, and it works great! I ordered 2 other bands from different sellers for comparison, but they haven’t arrived yet and will probably be returned because this one is doing the job just fine. Good luck!