3DR Black Pearl Display Troubleshooting

Plug the battery into the charger to make sure that the battery isn't dead. After half an hour, remove the battery from the charger and try again.

Uninstall and reinstall the battery to make sure that the pins are making contact. If reinstalling the battery doesn't fix the issue, continue below.

Closely inspect the pins on both the battery and the device. Carefully remove any visible debris or corrosion from the pins, and reinstall the battery after charging. If this doesn't work, continue below.

If the device turns on at all when attempting these solutions, it's possible your button faceplate is seated incorrectly and not making contact with the power switch inside the device. If the button feels still or doesn't audibly click when you press it, your faceplate is seated incorrectly.

Closely inspect the DC IN power supply port on the device for any debris, and carefully remove any debris spotted. Install the DC IN power supply and try to start the device. If the device works, your battery is likely faulty and requires replacement. Otherwise, your mainboard is likely faulty and requires replacement.

If your device has power lights indicating that it's on but is not showing anything on the display, your screen's ribbon cable could be loose or damaged. Please refer to the guide on how to replace the screen to uninstall and reinstall the ribbon cable for the screen. If it still doesn't work, your screen has to be replaced.

If your device's screen is displaying random colors or artifacts, your screen's ribbon cable could be loose or damaged. Please refer to the guide on how to replace the screen to uninstall and reinstall the ribbon cable for the screen. If it still doesn't work, your screen has to be replaced.

If the device is not responding to button presses, first restart the device. Uninstall the battery to turn off the device, and reinstall the battery after a moment. If the device still fails to respond, continue below.

If the buttons are not audibly clicking or feel strangely stiff, it's possible that the button face plate is not aligned correctly. Please refer to the guide on reseating the face plate. If this doesn't fix the issue, your mainboard buttons are faulty, and you need a mainboard replacement.

Ensure that the device is within range of the drone or device you are attempting to connect to. If the issue persists within range, continue below.

If the issue persists, uninstall your antennas and reinstall them by unscrewing them from the device and screwing them back in. If this doesn't fix the issue, you likely have a faulty mainboard and needs to be replaced.