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Speaker not producing audio
(The speaker isn’t making any sounds when plugged in and turned on.)
Broken speaker
Make sure that your headset is either fully charged or simply plugged into your computer. If your headset still fails to produce audio, it is a high possibility that a speaker (or both) are blown out. A solution to this is replacing the blown out speakers with new functioning speakers.
Headset will not turn on or function correctly
(The headset is plugged into the headphone jack and still won't work)
Headphone Jack
If your headset is not turning on or only working some of the time or at half the efficiency, it is most likely a power related issue. First, check the inside of the import jack for any dirt or foreign objects. If the port is clean of debris, it may be a problem with the basic wiring.
Microphone not working
(I talk into the microphone but nothing is picked up and my friends can't hear me)
Broken Microphone
First, check and see if your headset is on mute. If it is, unmute it by clicking on the mute button and check to see if it is picking up sound. Then check if the headset is plugged into the headset adapter fully. If it is and it’s still not picking up sound, the problem is your microphone and it may need to be replaced.
Broken external components
(there’s a crack/ bend in my headband and I want to replace it)
Broken headband
The piece that holds both ear pieces together has snapped or has a crack in it and you want to fix it. The easiest way is to tape around it and it would do the trick. If it is still loose and is not a proper fit on your head, you can replace the rail with a brand new one for a perfect fit.
Team
UMass Dartmouth, Team 6-5, Martin Fall 2016 Member of UMass Dartmouth, Team 6-5, Martin Fall 2016
UMASSD-MARTIN-F16S6G5
3 Members
10 Guides authored
19 Comments
Hi my astro a40 tr randomly disconnects and the ps4 says headset disconnected but after like 2 or 3 seconds the sound comes back on but then it says no microphone you can use whilst normally the mic works fine just when the headset disconnects and comes back on the mic stops working. Do you guys maybe know how to fix this?
Bert jan - Reply
I was getting up to run downstairs and pulled my headset with it and pulled the cord out of both the headset jack and controller jack and when I plug it in it registers and when I go to Xbox party the ring around my gamer pic pulses like I’m speaking but I can’t gear anything through my headset
CT Music - Reply
Everytime i reset my console or turn it off the next time I turn it on i can't hear anything from the headsets it showing me its on but no audio i just got them few days ago astro a40 tr with pro moxamp for my Xbox series x
Tal Chemdi -
Windows indicates sound is coming through the headset according to Sound->Playback, but nothing is coming out of the headset. Does anyone have any suggestions about how to resolve this?
nphil20 - Reply
same happening to me. Did you find a way to fix it?
Victor Cepeda -