Editing Creative Zen X-Fi Troubleshooting

[flag|student wiki] [title|Creative Zen X-Fi Troubleshooting] [summary]Released July 7, 2008. Weighs 9.9 ounces. Model number ZXFI16GBBK (16GB model).[/summary] == Player won't turn on == ''The device does not react to any user input, and stays dark.'' === ''Hold'' button is switched === Make sure the hold/power switch is in the middle position. === Device is not charged === The battery might be dead; try charging it for at least 30 minutes. === Battery dead === If the battery does not charge, the battery might not be working, and should be [guide|36700|replaced]. === Shorted circuitry === If replacing the battery with one that is known to work does not fix the problem, the main motherboard may be damaged, and should be [guide|36713|replaced]. == Malfunctioning Display == ''The screen shows one or more distinct dark or discolored spots.'' === Dead pixels === If your device has small squares that are dark while the rest of the display is fine, you may have dead pixels. The simplest fix for this is [guide|36725|replacing the LCD display.] == Broken Screen or Case == ''A bent, cracked, or shattered screen or case can lead to further problems if not dealt with'' === Broken Screen === A broken screen is a fairly simple [guide|36211|replacement]. == Input Not Responding == ''The device turns on, but some or all of the buttons on the keypad don't seem to do anything'' === One or more buttons don't work === It might help to [guide|36220|remove the case and re-seat the rubber keypad mat] on the circuit board it sits on, or remove debris that might have accumulated underneat it. === All buttons don't work === You may need to check the connection between the keypad and the motherboard, or simply [guide|36220|replace the whole assembly.] == No Sound == ''Whether the speaker or the headphone jack, the device fails to produce sound.'' === Broken Speaker === If the headphone jack still works but the built-in speaker does not, the speaker should [guide|36728|be replaced.] === Malfunctioning sound card === If either sound output is not working, the simplest fix is to [guide|36713|replace the motherboard,] which both components are soldered directly on to.