Editing EVGA x17 FPS Gaming Mouse Troubleshooting Page

[title|EVGA x17 FPS Gaming Mouse Troubleshooting] == Scroll Wheel Not Responding == ''The mouse wheel does not respond to input or doesn’t register.'' === Faulty USB Port === Attempt to plug in the mouse from a different USB port, the original port may have a hardware issue, or possibly be blocked by dirt and debris. If the computer has only one USB port, try investing in a USB adapter. === Scroll wheel clogged by dust/dirt === Click [guide|168009|here|new_window=true] for guides on taking apart and repairing the mouse wheel. === Incorrect Mouse Settings === Click here for guides on fixing mouse settings. === Broken scroll wheel axle === Click [guide|168009|here|new_window=true] for guides on taking apart and repairing the mouse wheel. == ***Scroll Wheel Stuck*** == ''There is significant resistance when trying to scroll up or down.'' === ***Dirt/dust inhibiting scrolling*** === Clean the scroll wheel area. First try using a compressed air duster to dislodge debris from the scroll wheel opening. If you don't have a compressed air duster you can achieve a similar effect by turning the mouse upside down and blowing into the scroll wheel opening with your mouth. If this doesn't get rid of the resistance, disassemble the mouse by removing the screws from the bottom of the mouse, removing the bottom cover, and taking out the scroll wheel. Thoroughly clean both the scroll wheel and the area that the scroll wheel slots into with a Q-tip and a small amount of isopropyl alcohol. === ***Sticky debris inhibiting scrolling*** === Clean the wheel itself with a Q-tip or tissue and isopropyl alcohol. If this doesn't get rid of the resistance, disassemble the mouse by removing the screws from the bottom of the mouse, removing the bottom cover, and taking out the scroll wheel. Thoroughly clean both the scroll wheel and the area that the scroll wheel slots into with a Q-tip and a small amount of isopropyl alcohol. == ***Scroll Wheel Loose*** == ''The scroll wheel feels like it is wobbling from side-to-side.'' === Replace the Scroll Wheel === Click [guide|168009|here|new_window=true] for guides on replacing the scroll wheel. == ***Left/Right Mouse Buttons Not Working*** == ''Each time the computer turns on or a particular session of use is paused, when the mouse is turned back on it doesn't save the settings configured to the programmable buttons.'' === ***Dirty USB Port*** === Insert a Q-tip, toothpick, or plastic Dental floss pick into the USB port and carefully remove debris. Store-bought compressed air cans safely remove dust. To do this, hold the can upright at a short distance away and spray short spurts into the USB port. === ***Software Issues With The Computer and Mouse.*** === Connect a different mouse to determine if the issue pertains to the computer or the mouse. If the mouse in use works, then the computer is not the issue. Or connect the mouse to a different computer. Ensure that the cable attaches firmly to the USB port to resolve errors in connection. If screen AND mouse froze, the issue most likely is a computer issue, possibly a malware (computer virus) or software issue. Click here to go to the section on updating your driver. === ***Mouse Buttons Stuck*** === Click [guide|168141|here|new_window=true] for guides on disassembling and cleaning the mouse. === ***Switches Need to be Replaced*** === Click [guide|167319|here|new_window=true] for our replacement guide for switches. == ***Programmable Buttons Resetting*** == ''The programmable buttons reset after each use.'' === ***Out-of-Date Drivers and BIOS*** === Update Drivers and BIOS using EVGA’s Unleash RGB Software The download link for the EVGA required software is found ++[link|https://www.evga.com/support/download/|here|new_window=true]++.[br] The EVGA link provided to download the software requires knowledge of what family of graphics card and motherboard the user has. If the user knows their computer’s required info click here, if not, click here for a step-by-step guide. ''Follow RGB Unleashed’s Guide:'' Then this recorded information is used on the RGB Unleashed download link given above to download the particular version of the software that is compatible. The RGB Unleashed has a guide in their software to help the user update their drivers and save different profiles for the programmable buttons. == ***Programmable Buttons Not Working*** == ''The programmable buttons are not responsive to clicking, or are unable to be depressed.'' === ***Broken Programmable Buttons*** === A guide on how to replace the programmable buttons can be found [guide|168584|here|new_window=true]. == ***Mouse Sensor Not Responsive*** == ''The main sensor fails to light up and detect movement.'' === ***Faulty USB Port*** === Attempt to plug in the mouse from a different USB port, the original port may have a hardware issue, or possibly be blocked by dirt and debris. If the computer has only one USB port, try investing in a USB adapter. === ***Dirty Mouse Pad*** === Clean the mouse pad of dust and debris. With a build-up of dirt and debris, the mouse sensor fails to register and move accordingly. === ***Dirty Mouse Skates*** === Mouse skates might be dirty, which increases friction and the mouse sensor needs space between the surface to operate smoothly. Clean the mouse skates with household alcohol cleaner or soap along the edge of the skate. Use a small brush to scrub along the edge of the skate, clearing it of unwanted grime.