Editing HP Envy x360 m6-aq103dx Troubleshooting

[flag|student_wiki] [title|HP Envy x360 m6-aq103dx Troubleshooting] [summary]This page contains a list of common issues with the HP Envy x360 m6-aq103dx and their solutions.[/summary] [summary_image|1225183] == Laptop Is Powered on but Losing Charge Quickly == ''The battery doesn’t last as long as expected'' === Faulty Charging Port === Check to see if the laptop registers a charge or not when plugged in by checking the light next to adapter port. If the laptop doesn’t register a charge and there is no light next to the adapter, replace the charging port. === Faulty Charging Adapter === Check to see if the laptop registers a charge or not when plugged in by checking the light next to adapter port. If the laptop doesn’t register a charge and there is no light next to the adapter, consider replacing the charging cable. === Faulty Battery === Lithium ion batteries tend to lose charging capacity with every charging cycle. Replace the battery using this [guide|98340|guide]. == Sound Not Playing Through Headphones == '' Having difficulty hearing the audio coming through the headphone jack '' === Malfunctioning Headphones === First, make sure that your headphones are securely plugged into the headphone jack. If there is still no sound coming through the headphones, check the wire and connections in the headphones. If the wires are fraying or have been pinched, the headphones may not work anymore. If the problem persists, consider finding a repair guide for your headphones or replacing your headphones. === Loose / Faulty Headphone Jack === If your headphones are properly plugged in and undamaged, the issue may be the headphone jack, in which case, replace the headphone jack using this [guide|98489|guide]. == Computer is on But Not Responsive == '' The screen freezes and the computer is seemingly unresponsive to input. '' === Fan / Ventilation Blockage or Malfunction === If the computer is frozen and completely unresponsive, attempt a hard reboot. If the problem still persists, make sure that the vents on the computer aren’t blocked and ensure your fan is operating correctly. If the fan is not operating correctly, or making a hissing or high pitched sound, replace the fan using this [guide|98652|guide]. === Software Malfunction === If the computer is frozen and completely unresponsive, attempt a hard reboot. After rebooting, update the software to the most recent version. If the screen is still frozen after boot up or the problem persists, consider taking your computer into a resource that can assess the software of the computer and look for a problem and a solution. == Touch Screen Does Not Responding to Touch == '' The touchscreen is unresponsive when pressure is applied to the screen and does not open icons '' === Dirty Screen === Shut computer down before cleaning. To clean, apply an approved cleaning solution to a microfiber towel and gently rub the screen until clean. === Outdated Driver Version === Check if an update is available. If one is available, download and install it. === Unpatched Software === First, attempt to restart and update the computer through the Windows menu. The update may contain a patch to fix this issue. If the problem still persists, consider taking your computer into a resource that can assess the software of the computer and look for a problem and a solution. Alternatively, you can reinstall with a clean version of your preferred operating system. === Damaged Screen === The screen is most likely damaged if lines or patterns appear on the screen (either many lines or only a few lines) or black “spots” appear (these spots might be small or might appear later or grow larger in time). If none of these solutions work, and the screen appears to be damaged, you may need to replace your screen, which you can do at this [guide|98634|guide]. == Touch Screen Registers False Touches == ''The touchscreen responds when there was no touch input provided'' === Outdated Driver Version === Check if an update is available. If one is available, download and install it. === Dirty Screen === Shut computer down before cleaning. To clean, apply an approved cleaning solution to a microfiber towel and gently rub the screen until clean. === Calibration Errors === Open the Tablet PC menu using the Start Menu. Select the Calibrate button, and if you are asked to authorize the process with admin privileges, authorize it. Follow the instructions it gives. === Outdated Driver Version === Check if an update is available. If one is available, download and install it. === Unpatched Software === Check if there are any updates available for your computer’s operating system. If there are any updates available, update your computer. If it is a software issue there may have been a patch for the issue released by the maintainer of the operating system. If the problem still persists, consider taking your computer into a resource that can assess the software of the computer and look for a problem and a solution. Alternatively, you can reinstall your preferred operating system. === Damaged Screen === The screen is most likely damaged if lines or patterns appear on the screen (either many lines or only a few lines) or black “spots” appear (these spots might be small or might appear later or grow larger in time). If none of these solutions work, and the screen appears to be damaged, you may need to replace your screen, which you can do at this [guide|98634|guide].