Phone will not turn on

Problems with battery

Confirm that the battery for the Nokia 6030 is fully charged, then attempt to turn the device on. If the problem persists, try [guide|2375|replacing it with a new battery]. When rechargeable batteries are used for an extensive period of time, they lose their ability to hold charge. If the device still does not turn on after the battery replacement then there may be a problem with the charger connector, logic board, or power button.

Problems with charger connector

Verify that this opening is clean. If not, carefully clean it out with compressed air. After, charge the battery again. If the above does not work you may need to [guide|2555|replace the charger connector].

Problems with power button

Confirm that the power button is not stuck.

Problems with logic board

If none of the above work, there may be a problem with the logic board. Follow this guide to [guide|2380|replace logic board].

Cracked or damaged screen

First you must determine if the glass or LCD display is broken. Follow our guide to determine this [guide|2377|remove the front cover] and replace if necessary. If the glass needs to be replaced you can follow this guide and stop there. However, if their appears to be damage to the LCD display as well you may need to replace it too. It might be a good idea to reassemble your phone and try to turn it on. If the screen stays blank, or is distorted then follow our guide to [guide|2379|replace the LCD].

Phone displays an error message regarding the SIM Card

Begin by [guide|2376|removing the SIM card].

SIM Card is dirty

Remove the SIM card and verify it is clean. If the metal contacts appear to be dirty, gently clean them with a soft rag and reinstall the card and battery and reassemble phone. Try turning on your phone again.

SIM Card is cracked

If your SIM Card is cracked, go to you service provider's store and ask for a replacement.

Callers cannot hear you

Confirm the phone is not on mute. If not, verify the [guide|2558|microphone] is clean, unblocked, and securely attached to the logic board. If the problems persist [guide|2558|replace the microphone].

Phone won't charge

AC Adapter Issues

Securely connect the phone to the charger and check to make sure the charger is properly plugged into a working outlet. If the problem persists a new charger might be needed. Try to borrow another adapter. If the phone will charge with another adapter, but not your own adapter, then replace your adapter.

Battery Issues

The battery may need to be [guide|2375|replaced].

Problems with charger connector

Verify that this opening is clean. If not, carefully clean it out with compressed air. After, charge the battery again. If the above does not work you may need to [guide|2555|replace the charger connector].

The phone does not have sound

If the phone does not make any sound confirm that it is not on "silent mode". If not, verify the If the above does not work you may need to [guide|2469|speaker] is clean and attached to the logic board correctly(insert guide to get to speaker). If the problems persist If the above does not work you may need to [guide|2469|replace the speaker].

Cannot make or receive calls

Problems with antenna

Try doing a soft reset of the phone. Turn the phone off, wait a few seconds and then turn it back on again. If this does not help you may have a damaged antenna or logic board. Try to send a text message. If you are unable to send a text message or receive calls you may need to replace the antenna. Additionally if you are not getting cell signal in an area that you now should have signal you may need to replace the antenna. First check that the [guide|2469|antenna] is firmly attached to the logic board. If the above does not work you may need to [guide|2469|antenna].

Problems with logic board

If the above does not work, there may be a problem with the [guide|2380|logic board].

One or more of the keys is stuck or broken

First [guide|2378|disassemble the phone] and gently clean the keys as well as the keypad contacts. Reassemble the phone and check if the key works. If not [guide|2378|replace the keypad].