Editing ZTE Blade E Troubleshooting

[flag|student wiki] [title|ZTE Blade E Troubleshooting] [summary_image|445932] == Contents == == ZTE Blade will not turn on == ''You have tried to turn on your phone and nothing is happening'' === The battery is not charged === Plug your phone into the wall charger or through a USB 2.0 port in your computer. === Battery not installed correctly === Remove the back panel of the ZTE Blade, and make sure that the battery in firmly pressed in place as well as flipped the correct way so that the metal prongs are aligned. === Water damage === Check the white strip with small red x's on the top of the battery. If the x's are blown out and red the phone has water damage. As a last ditch effort you can submerge your phone in uncooked rice for several hours in hopes that it will absorb the water. === Corrupt operating system === If the operating system on your phone has been corrupted, a factory reset can usually solve this problem. Restoring the phone to factory settings will re-install and reload the operating system the following steps can be followed to successfully reset your phone. 1.Press and Hold Home + Volume UP + Power 2. You will see the recovery options 3. Select wipe data / factory reset and select yes 4. Now reboot device == ZTE Blade battery will not charge == ''The battery of the phone is not charging despite being plugged in'' === Bad outlet === Try plugging your charger into a different outlet, or flipping the switch to turn the outlet on. === Broken charger === Make sure there are no exposed wires along the charging cord or any other physical damage. Safely clean out the debris the try plugging it in again, if the charger still does not work you will have to replace it. === Drained battery === If your battery will not hold charge after any period of charging you will have to replace it. See [guide|33465|ZTE Blade E Battery Replacement Guide] == No sound coming from speaker == ''The phone is on yet no sound is being emitted through the speaker or headphones'' === Volume === Make sure the volume is turned up by pushing up on the volume button located on the left side of the phone. See [guide|33546|ZTE Blade E Volume Button Replacement Guide] === Media volume === Make sure the app you're using has sound, if it does you can go into the settings in the app and turn the volume of that specific app up or down. === Headphones === If you are using headphones make sure that the headphones themselves are not broken, if they are not the problem make sure the headphones are properly plugged into the jack. === Headphone jack === Clear the actual headphone jack of all debris and dirt that could be disrupting the connection between the phone and headphones. == Screen is frozen and/or unresponsive == ''Your phones touchscreen has frozen and/or is not responding to your commands'' === Touchscreen is dirty === Check to make sure your screen isn't excessively dirty. If it is, clean it with a microfiber cloth. === Screen is broken === If your touchscreen is severely broken, it may need to be replaced. See the [guide|33545|ZTE Blade E Front Panel Replacement Guide] for this phone. === You're wearing gloves === If you are wearing gloves you could be interfering the the touchscreen sensors. === Restart your phone === You may need to reset your phone. Hold down the power button and click reset. If you are unable to do this, take the battery out, and then reinsert it and turn the phone back on. == Phone is performing slowly == ''If you're phone is operating very slowly, follow these steps to increase performance'' === Close all programs and apps === Close out all programs and apps running in the background. If too many are open it may slow performance over time. === General restart === Perform a general restart of your phone by holding down the power button and selecting the restart option. === Full memory === If your phone's memory is full it could be problematic. Delete unnecessary files and apps until there is open space. See [guide|33466|ZTE Blade E Memory Card Replacement]. === Hardware issue === Hardware issues might be inhibiting your phones performance. Reference the [guide|33369|ZTE Motherboard Replacement Guide]. === Clear your phones cache and cookies === Open the internet app. Select the button in the lower right corner and then select settings. Select privacy and security, then clear the cache, all cookie data, and your browsing history. === Factory reset === You may need to restore your phone to its default settings. 1.Press and Hold Home + Volume UP + Power 2. You will see the recovery options 3. Select wipe data / factory reset and select yes 4. Now reboot device