Revision to Acer Chromebook C710 Troubleshooting
| === Overheated computer === | |
| - | If your computer is |
| + | If your computer is overheating, no lights will turn on when the laptop is turned on. You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents unobstructed. After 10-15 minutes, try turning the computer on again. If it boots normally, the computer was too hot. If this doesn't fix your problem, refer to the ''Faulty motherboard'' troubleshooting below. |
| === Corrupt operating system === | |
| If your computer’s hard drive is broken, lights will turn on when the power button is pressed, but ChromeOS will not load. The screen will display a message saying, “No operating system found.” You will have to replace the hard drive to have a functioning computer. See the '''Hard Drive Replacement''' guide for more information. | |
| - | === |
| + | === Broken motherboard === |
| If your motherboard is broken, no lights will turn on when the power button is pressed even when the battery is charged. If it is still covered by warranty, you will have to send the laptop into the manufacturer to have this replaced. If not, see the '''Motherboard Replacement Guide'''. | |
| - | == Computer |
| + | == Computer doesn't connect to the internet == |
| ''The internet is beating you at hide and seek'' | |
| === Incorrect WiFi password === | |
| - | If the password you entered for the Wi-Fi is wrong |
| + | If the password you entered for the Wi-Fi is wrong or recently changed, your laptop will not connect to the Internet. Try reentering the network password. |
| - | |
| + | === Broken or improperly-set-up wireless router === |
| - | |
| + | If your router is faulty, your laptop will not connect to the Internet. Try connecting a different device to the same wireless network. If that device has issues connecting, reset the router and check that all cables are plugged in correctly. If after a reset, devices still can't connect to the router, the router is faulty or your Internet provider is down. |
| - | |
| + | === Broken wireless card === |
| - | === Faulty wireless card === |
| - | |
| - | A broken wireless card can disrupt the internet connection. If you have a back-up wireless card, try using that. If it works, the first card is probably broken. If it still doesn’t work, refer to the '''Wireless Card Repair Guide'''. |
| + | If your wireless card is faulty, your laptop will not connect to the network even if other devices will. A broken wireless card will prevent a connection or will drop the connection randomly. Connect your laptop to another network to ensure that the problem is with your wireless card and not your router. If you are sure it is the wireless card, refer to the '''Wireless Card Replacement Guide'''. |
| == Battery doesn't charge == | |
| === Broken Wall Outlet === | |
| - | |
| + | If your wall outlet is broken, your laptop will not charge while plugged into that outlet. Check any switches and power strips that are attached to that outlet. Plug something else into the same outlet. If the other device does not get power after these steps, your outlet is broken and should be looked at by someone with appropriate electrical experience. If the other device does get power, try another guide in this section. |
| - | === |
| + | === Broken Power Cable === |
| - | If your power cable is faulty, the computer will |
| + | If your power cable is faulty, the computer will not charge a functional battery. The easiest way to check this is to borrow an identical power cable to test in your laptop. If your battery charges with the borrowed cable, you have a faulty power cable. |
| === Dirty Battery Connection === | |
| - | If your battery does not charge, remove battery following the Battery Replacement Guide and clean the battery connection and battery with compressed air or a clean dry cloth. |
| + | If your battery does not charge, remove battery following the '''Battery Replacement Guide''' and clean the battery connection and battery with compressed air or a clean dry cloth. |
| - | === |
| + | === Defective Battery === |
| If your battery is dead, the computer will run normally when the power cable is plugged in, but will turn off when the cable is removed. A dead battery may occur because one of several issues: The computer may not recognize the battery, it may not accept a charge (this may also indicate a problem with the motherboard), or the battery may say it is charged but fail to power your computer when the power cable is unplugged. See the '''Battery Replacement Guide''' for more information. | |
| - | == Computer doesn |
| + | == Computer doesn't cool down == |
| ''Quite literally, it's too hot to handle'' | |
| === Blocked Vent === | |
| - | |
| + | If the laptop's cooling vents are blocked, the laptop will get too hot. The vents look like a series of vertical slits on the side of the laptop and a square of holes on the bottom. Ensure that these vents are not blocked by an object (blanket, pillow, etc.) If the computer stays hotter than normal, read on. |
| === Clogged Fan === | |
| - | |
| + | If the internal cooling fan is clogged with dust, it will not be able to cool the inside of the computer. Follow the '''Cooling Fan Replacement Guide''' to expose the fan, but do not remove it. Use compressed air to clean it out. If the device still runs hot, move on too the next option. |
| - | === |
| + | === Broken Cooling Fan === |
| - | If the |
| + | If the cooling fan is faulty, little or no air will come out of the cooling vent. Put your hand next to the vent to ensure your fan is not functioning, then see the '''Cooling Fan Replacement Guide'''. |
| == Computer doesn't respond to input == | |
| === Device is overheating === | |
| - | Feel the bottom of the device to see if it is unusually warm. If |
| + | If your device is too hot to stay in constant contact with, the operating system can slow down. Feel the bottom of the device to see if it is unusually warm. Shut down the computer and let it cool down. If your laptop still overheats, please see the ''Computer doesn't stay cool'' section above. |
| === Too many programs open === | |
| - | |
| + | If you have many tabs open, your computer will slow down. Close a few tabs and see if the computer becomes more responsive. Restart the computer if it does not. |
| - | === Not enough |
| + | === Not enough memory (RAM) === |
| This is not a common problem, but if your device runs slower than usual, or crashes frequently, you may be running out of RAM. Refer to the '''RAM Replacement Guide''' for how to add more RAM. | |
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