Revision to Acer Chromebook C710 Troubleshooting
| === Drained battery === | |
| - | If |
| + | If no lights will turn on when the power button is pressed or the laptop is opened your battery may be dead. Plug in your power cable and turn on the computer again. If the computer turns on, keep it plugged in until the battery is charged. If nothing happens after plugging it in, read on. |
| === Overheated computer === | |
| - | If |
| + | If no lights turn on when the power button is pressed, your computer may be overheating. You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents unobstructed. After 10-15 minutes, try turning the computer on again. If it boots normally, the computer was too hot. Try using the laptop on a hard surface to help prevent this in the future. If this doesn't fix your problem, refer to the ''Faulty motherboard'' troubleshooting below. |
| === Corrupt operating system === | |
| - | If |
| + | If the computer will light up and either load Chrome very slowly or not load at all, your operating system may be corrupted. The fastest way to fix a slow computer is to reinstall ChromeOS on the computer. Follow Google’s ''' "[https://support.google.com/chromebook/answer/1080595?hl=en|Recover your Chromebook]" ''' article for this repair. If you are still having issues, continue reading. |
| === Broken hard drive === | |
| - | If |
| + | If lights will turn on when the power button is pressed, but ChromeOS will not load, your computer’s hard drive may be broken. The screen will display a message saying, “No operating system found.” You will have to replace the hard drive to have a functioning computer. See the '''Hard Drive Replacement''' guide for more information. |
| === Broken motherboard === | |
| - | If |
| + | If no lights will turn on when the power button is pressed even when the battery is charged, your motherboard is broken. If it is still covered by warranty, you will have to send the laptop into the manufacturer to have this replaced. [http://us.acer.com/ac/en/US/content/warranty-information|Here's Acer's support site]. If not, see the '''Motherboard Replacement Guide'''. |
| == Computer doesn't connect to the internet == | |
| === Incorrect WiFi password === | |
| - | If the password you entered for the Wi-Fi |
| + | If your laptop will not connect to the Internet, the password you entered for the Wi-Fi could be wrong or recently changed. Try reentering the network password. |
| === Broken or improperly-set-up wireless router === | |
| - | If |
| + | If your laptop will not connect to the Internet, your router could be faulty. Try connecting a different device to the same wireless network. If that device has issues connecting, reset the router and check that all cables are plugged in correctly. If after a reset, devices still can't connect to the router, the router is faulty or your Internet provider is down. |
| === Broken wireless card === | |
| - | If |
| + | If your laptop will not connect to the network even if other devices will, your wireless card is probably faulty. A broken wireless card will prevent a connection or will drop the connection randomly. Connect your laptop to another network to determine that the problem is with your wireless card and not your router. If it does not connect to another network, refer to the '''Wireless Card Replacement Guide'''. |
| == Battery doesn't charge == | |
| === Broken Wall Outlet === | |
| - | If |
| + | If your laptop will not charge while plugged into that outlet, you could have a broken wall outlet. Check all switches and power strips that are attached to that outlet to test that they are in proper working order. Plug something else into the same outlet. If the other device does not get power after these steps, your outlet is broken and should be checked out by an electrician. If the other device does get power, try another guide in this section. |
| === Broken Power Cable === | |
| - | If |
| + | If the computer will not charge a functional battery, the power cable might be faulty. The easiest way to check this is to borrow an identical power cable to test in your laptop. If your battery charges with the borrowed cable, you have a faulty power cable. Most computer stores will sell you a new cable. |
| === Dirty Battery Connection === | |
| === Defective Battery === | |
| - | If |
| + | If, the computer will run normally when the power cable is plugged in, but will turn off when the cable is removed, the battery is no longer functioning correctly. A dead battery may occur because one of several issues: The computer may not recognize the battery, it may not accept a charge (this may also indicate a problem with the motherboard), or the battery may say it is charged but fail to power your computer when the power cable is unplugged. See the '''Battery Replacement Guide''' for more information. |
| == Computer doesn't cool down == | |
To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.