Revision to Acer Chromebook C710 Troubleshooting
| == Computer doesn't turn on == | |
| - | ''Nothing you do will make your Chromebook turn on'' |
| + | ''Nothing you do will make your Chromebook turn on.'' |
| === Drained battery === | |
| === Overheated computer === | |
| - | If no lights turn on when the power button is pressed and the computer is very hot on the bottom, your computer may be overheated. Your laptop will You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents unobstructed. After 10-15 minutes, try turning the computer on again. If it boots normally, the computer was too hot. Try using the laptop on a hard surface to help prevent |
| + | If no lights turn on when the power button is pressed and the computer is very hot on the bottom, your computer may be overheated. Your laptop will You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents unobstructed. After 10-15 minutes, try turning the computer on again. If it boots normally, the computer was too hot. Try using the laptop on a hard surface to help prevent overheating in the future. If your problem persists, refer to the ''Broken motherboard'' troubleshooting below. |
| === Corrupt operating system === | |
| == Computer doesn't connect to the internet == | |
| - | ''The internet is beating you at hide and seek'' |
| + | ''The internet is beating you at hide and seek.'' |
| === Incorrect WiFi password === | |
| === Broken wireless card === | |
| - | If your laptop does not connect to the network |
| + | If your laptop does not connect to the network that other devices will connect to, your wireless card is probably faulty. A broken wireless card will prevent a connection or will drop the connection randomly. Connect your laptop to another network to determine that the problem is with your wireless card and not your router. If it does not connect to another network, refer to the '''[guide|18707|Wireless Card Replacement Guide]'''. |
| == Battery doesn't charge == | |
| - | ''After all efforts, you're still powerless'' |
| + | ''After all efforts, you're still powerless.'' |
| === Broken Wall Outlet === | |
| === Dirty Battery Connection === | |
| - | If your battery does not charge, remove battery following the '''[guide|18536|Battery Replacement Guide]''' and clean the battery connection and battery with compressed air or a clean dry cloth. |
| + | If your battery does not charge, remove battery following the '''[guide|18536|Battery Replacement Guide]''', and clean the battery connection and battery with compressed air or a clean dry cloth. |
| - | === |
| + | === Broken Battery === |
| - | If the computer runs normally when the power cable is plugged in but turns off when the cable is removed, the battery is broken. A broken battery can have multiple causes. If you have had the computer for more than a year, the battery will lose its ability to charge and will |
| + | If the computer runs normally when the power cable is plugged in but turns off when the cable is removed, the battery is broken. A broken battery can have multiple causes. If you have had the computer for more than a year, the battery will lose its ability to charge and will run out of charge very quickly. Another cause is a broken motherboard, which will cause the computer to not recognize or charge the battery. Replace the broken battery with the identical model from the manufacturer. If the problem persists, contact Acer Support to get your motherboard replaced. |
| == Computer doesn't cool down == | |
| - | ''Quite literally, it's too hot to handle'' |
| + | ''Quite literally, it's too hot to handle.'' |
| === Blocked Vent === | |
| - | If the laptop's cooling vents are blocked, the laptop will get too hot. The vents |
| + | If the laptop's cooling vents are blocked, the laptop will get too hot. The vents are a series of vertical slits on the side of the laptop and a square of holes on the bottom. Ensure that these vents are not blocked by an object (blanket, pillow, etc.) If the computer stays hotter than normal, read on. |
| === Clogged Fan === | |
| === Broken Cooling Fan === | |
| - | If the cooling fan is broken, little or no air will come out of the cooling vent. Put your hand next to the vent to |
| + | If the cooling fan is broken, little or no air will come out of the cooling vent. Put your hand next to the vent to test if your fan is functioning. If no air is flowing, see the '''[guide|18709|Cooling Fan Replacement Guide]'''. |
| == Computer doesn't respond to input == | |
| - | ''There has been a slowdown in your relationship'' |
| + | ''There has been a slowdown in your relationship.'' |
| === Device is overheating === | |
| === Not enough memory (RAM) === | |
| - | This is not a common problem, but if your device runs slower than usual, or crashes frequently, you may be running out of RAM. Refer to the '''[guide|18705|RAM Replacement Guide]''' |
| + | This is not a common problem, but if your device runs slower than usual, or crashes frequently, you may be running out of RAM. Refer to the '''[guide|18705|RAM Replacement Guide]''' to see how to replace or add more RAM. |
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