| + | [title|Acer Chromebook C710 Troubleshooting] |
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| + | [toc] |
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| + | == Computer doesn't turn on == |
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| + | ''Nothing you do will make your Chromebook turn on.'' |
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| + | === Drained battery === |
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| + | If your laptop battery is dead, no lights will turn on when the power button is pressed or the laptop is opened. Plug in your power cable and turn on the computer again. If the computer turns on, keep it plugged in until the battery is charged. If nothing happens after plugging it in, read on. |
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| + | === Overheated computer === |
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| + | If your computer is overheated, no lights will turn on when the laptop is turned on. You will have to wait a few minutes until it has cooled down. Unplug the laptop from its power cable and let it sit with the vents unobstructed. After 10-15 minutes, try turning the computer on again. If it boots normally, the computer was too hot. If this doesn’t fix your problem, refer to the “Dead Battery” and “Faulty motherboard” troubleshooting below. |
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| + | === Corrupt operating system === |
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| + | If your operating system is corrupted, the computer will light up and either load Chrome very slowly or not load at all. The fastest way to fix this is to reinstall ChromeOS on the computer. Follow Google’s ''' "[https://support.google.com/chromebook/answer/1080595?hl=en|Recover your Chromebook]" ''' article for this. If you are still having issues, continue |
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| + | === Broken hard drive === |
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| + | If your computer’s hard drive is broken, lights will turn on when the power button is pressed, but ChromeOS will not load. The screen will display a message saying, “No operating system found.” You will have to replace the hard drive to have a functioning computer. See the '''Hard Drive Replacement''' guide for more information. |
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| + | === Faulty motherboard === |
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| + | If your motherboard is broken, no lights will turn on when the power button is pressed even when the battery is charged. If it is still covered by warranty, you will have to send the laptop into the manufacturer to have this replaced. If not, see the '''Motherboard Replacement Guide'''. |
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| + | == Computer does not connect to the internet == |
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| + | ''The internet is beating you at hide and seek'' |
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| + | === Incorrect WiFi password === |
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| + | If the password you entered for the Wi-Fi is wrong, or somehow changed, the connection will |
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| + | fail. Try disconnecting from Wi-Fi on the device and then reconnecting. |
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| + | === Faulty wireless router === |
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| + | The wireless router may be broken, or faulty. Try connecting a different device to the same wireless network. If that device has issues connecting, the router likely needs to be reset. If after a reset, devices still can't connect to the router, the router is most likely faulty. |
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| + | === Faulty wireless card === |
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| + | A broken wireless card can disrupt the internet connection. If you have a back-up wireless card, try using that. If it works, the first card is probably broken. If it still doesn’t work, refer to the '''Wireless Card Repair Guide'''. |
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| + | == Battery doesn't charge == |
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| + | ''After all efforts, you're still powerless'' |
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| + | === Broken Wall Outlet === |
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| + | The wall outlet your power cable is plugged in to may be dead or broken, try using a different outlet. |
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| + | === Faulty Power Cable === |
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| + | If your power cable is faulty, the computer will run off its battery, but it will not charge the battery. The easiest way to check this is to borrow a power cable or battery to test in your laptop. If you have the same problem with a fully charged battery, you most likely need a new motherboard. |
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| + | === Dirty Battery Connection === |
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| + | If your battery does not charge, remove battery following the Battery Replacement Guide and clean the battery connection and battery with compressed air or a clean dry cloth. |
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| + | === Faulty Battery === |
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| + | If your battery is dead, the computer will run normally when the power cable is plugged in, but will turn off when the cable is removed. A dead battery may occur because one of several issues: The computer may not recognize the battery, it may not accept a charge (this may also indicate a problem with the motherboard), or the battery may say it is charged but fail to power your computer when the power cable is unplugged. See the '''Battery Replacement Guide''' for more information. |
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| + | == Computer doesn’t cool down == |
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| + | ''Quite literally, it's too hot to handle'' |
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| + | === Blocked Vent === |
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| + | The cooling fan vent could be blocked externally by an object (blanket, pillow, etc.) Check to make sure the fan vent is unobstructed. If the computer stays warm, read on. |
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| + | === Clogged Fan === |
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| + | The cooling fan could be clogged internally with dust. Try using a compressed air duster to blow dust out of the fan. |
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| + | === Faulty Cooling Fan === |
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| + | If the computer still gets warm, the fan may be faulty. See the "Cooling Fan Replacement Guide" here. |
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| + | == Computer doesn't respond to input == |
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| + | ''A time-out probably won't fix this unruly behavior'' |
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| + | === Device is overheating === |
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| + | Feel the bottom of the device to see if it is unusually warm. If so, see the '''Computer Doesn’t Stay Cool Guide'''. |
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| + | === Too many programs open === |
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| + | Trying to do too many things at once may cause open programs to run slowly. Close a few programs and see if the computer becomes more responsive. |
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| + | === Not enough Random Access Memory (RAM) === |
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| + | This is not a common problem, but if your device runs slower than usual, or crashes frequently, you may be running out of RAM. Refer to the '''RAM Replacement Guide''' for how to add more RAM. |
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