Revision to Asus K53E-BBR7 Troubleshooting
| Ensure that the power adaptor is connected to a working power outlet. When the adaptor is plugged in, the light on the power adaptor should turn on. If the light on the power adaptor fails to turn on when it is plugged in, your adaptor is malfunctioning. Consider purchasing a new power adaptor. | |
| - | === Battery is |
| + | === Battery is Unable to Charge === |
| - | Check to make sure that your power adaptor is connected to your laptop, and the light on the adaptor is on. Disconnect the power adaptor from your laptop. If the laptop fails to turn on when the power adaptor is disconnected from your laptop, then your battery is |
| + | Check to make sure that your power adaptor is connected to your laptop, and the light on the adaptor is on. Disconnect the power adaptor from your laptop. If the laptop fails to turn on when the power adaptor is disconnected from your laptop, then your battery is not functioning. Consider replacing the battery. |
| == Screen Freezes on Laptop == | |
| '' Sound is unable to be heard when you are using your headphones or speakers. '' | |
| + | === Audio Jack is Loose === |
| + | |
| + | Check the volume using the volume icon at the bottom right hand side of your screen to ensure that your laptop is not on mute. If the volume is unmuted, check to make sure that your headphones are connected to your device. If you are unable to hear sound through your headphones test another pair. If both pairs fail to play sound, your audio jack may have become loose due to excessive use. Make sure that your audio jack is fully connected to your device. |
| + | |
| === Driver Needs to be Reinstalled === | |
| - | If you are unable to hear audio through your speakers, there may be an issue with your audio driver. Reinstall your audio driver by searching Asus K53E. Click "Asus K53E Notebook," then click the "Support" tab. Click "Drivers & Tools" and select your operating system from the dropdown menu. Select and download your audio driver. Go to Control Panel -> Device Manager -> Sound Controllers. Update your driver by selecting your sound card and clicking "Update Driver." Select the driver you have downloaded and the restart your computer. |
| - | |
| - | === Audio Jack is Loose === |
| - | |
| - | Check the volume using the volume icon at the bottom right hand side of your screen to ensure that your laptop is not on mute. If the volume is unmuted, check to make sure that your headphones are connected to your device. If you are unable to hear sound through your headphones and they are connect to the device, your audio jack may have become loose due to excessive use. Make sure that your audio jack is fully connected to your device. |
| + | If you are unable to hear audio through your speakers and headphones, there may be an issue with your audio driver. Reinstall your audio driver by searching Asus K53E. Click "Asus K53E Notebook," then click the "Support" tab. Click "Drivers & Tools" and select your operating system from the dropdown menu. Select and download your audio driver. Go to Control Panel -> Device Manager -> Sound Controllers. Update your driver by selecting your sound card and clicking "Update Driver." Select the driver you have downloaded and the restart your computer. |
| === Speakers are Faulty === | |
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