Revision to Asus Zenbook UX31A Troubleshooting
| == Battery Won't Charge or Computer Won't Turn On == | |
| - | Computer is unresponsive to charging or won't turn on. |
| + | ''Computer is unresponsive to charging or won't turn on.'' |
| === Faulty Charger: === | |
| == Fan Making Noise or Computer Gets Hot == | |
| - | Fans make excessive noise or no noise at all that results in the computer getting hot. |
| + | ''Fans make excessive noise or no noise at all that results in the computer getting hot.'' |
| === Dirty Fan: === | |
| - | Computer may overheat due to dust and debris build up blocking air flow of fans |
| + | Computer may overheat due to dust and debris build up blocking air flow of fans. Try cleaning the fan vents by using a vacuum on the vents and then using compressed air to remove any remaining dust. |
| === Faulty Fan: === | |
| If your fans are louder than usual when the computer is running and or you can't hear them at all, your fan may be faulty and you should replace the fan by following this guide. | |
| - | == Files Not |
| + | == Files Not Opening or Corrupted Files On Drive == |
| - | Unable to access or open files on your drive. |
| + | ''Unable to access or open files on your drive.'' |
| === Faulty Hard Drive: === | |
| == Computer Screen Freezes or Runs Slowly == | |
| - | Screen is less responsive than usual and has a hard time running normal programs. |
| + | ''Screen is less responsive than usual and has a hard time running normal programs.'' |
| === Virus or Malware: === | |
| - | Your computer may have been infected with a virus or malware from the internet which can be causing your computer to run slowly. You should run a virus and malware check |
| + | Your computer may have been infected with a virus or malware from the internet which can be causing your computer to run slowly. You should run a virus and malware check by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to Update & Security and click Windows Security on the side bar. Next click Virus & Threat Protection and select Quick Scan. This will run a scan on your device to check for viruses and malware. |
| === Driver Updates: === | |
| - | You may need to update your drivers to the most recent version. Update your drivers by |
| + | You may need to update your drivers to the most recent version. Update your drivers by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to the Update & Security and click "Check for Updates." |
| === Computer Overheating: === | |
| Refer to the "Fan Making Noise or Computer Gets Hot" section to diagnose issue. | |
| - | == Trackpad |
| + | == Trackpad Unresponsive == |
| - | Mouse cursor doesn't move on screen when using the trackpad. |
| + | ''Mouse cursor doesn't move on screen when using the trackpad.'' |
| === Trackpad Not Enabled: === | |
| === Trackpad Driver Not Updated: === | |
| - | If the trackpad is already enabled and doesn't work then you may need to update its driver by |
| + | If the trackpad is already enabled and doesn't work then you may need to update its driver by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to the Windows Update section in the side bar and click "Check for Updates." |
| === Faulty Trackpad: === | |
| If all else fails, your trackpad may be faulty and should be replaced. Replace your trackpad by following this guide. | |
| - | == USB Port |
| + | == USB Port Fails to Connect to Devices == |
| - | Devices plugged into the computer via the USB port do not respond or connect. |
| + | ''Devices plugged into the computer via the USB port do not respond or connect.'' |
| === Faulty USB wire: === | |
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