Revision to Compaq Presario CQ60-211DX Troubleshooting
| == Overheating == | |
| - | ''Your laptop gets really hot when in use. |
| + | ''Your laptop gets really hot when in use.'' |
| === Dust Collected Inside Hardware === | |
| == "Boot Device Not Found'' == | |
| - | '' |
| + | ''Your laptop has a problem reading critical information on your hard drive, and shows an error message when starting up.'' |
| === Hard Drive Error === | |
| - | This is a problem reading critical information on your hard drive. This can occur when the proper logoff and shutdown sequence is neglected. This can easily be repaired by using a Windows DVD for the version of the operating system on the laptop. Choose the "Repair Your Computer" option and click next. Click on "Startup Repair" and let the program run. |
| + | This is a problem reading critical information on your hard drive. This can occur when the proper logoff and shutdown sequence is neglected. This can easily be repaired by using a Windows DVD for the version of the operating system on the laptop. Choose the "Repair Your Computer" option, and click next. Click on "Startup Repair" and let the program run. |
| - | If your laptop still |
| + | If your laptop is still not booting up, you should contact [https://support.hp.com/us-en/contact-hp|HP customer support]. |
| If you continue to have boot errors, refer to the following steps: | |
| If you installed an operating system on the laptop, then something may be wrong with your hard drive. In this case, the hardware must be replaced. You may want to replace the hard drive using this guide. | |
| - | If your laptop still is not booting up, you |
| + | If your laptop still is not booting up, you should contact [https://support.hp.com/us-en/contact-hp|HP customer support]. |
| == '''Unresponsive Screen''' == | |
| - | |
| + | ''Your screen won't display anything even though the laptop is turned on.'' |
| === Broken Screen === | |
| == '''No Audio''' == | |
| - | |
| + | ''Your laptop produces no sound or distorted audio.'' |
| === Damaged Sound Drivers === | |
| If you are having audio problems with the laptop's speaker, consider the following steps: | |
| - | * Step 1: Go to your start menu, click on "Computer, |
| + | * Step 1: Go to your start menu, click on "Computer", and click "Manage." |
| * Step 2: Click on "Device Manager" | |
| - | * Step 3: Look for any |
| + | * Step 3: Look for any listings with an exclamation point beside it. (This means that specific listing has an issue) |
| * Step 4: If no exclamation points appear, click on "Sound, Video, and Game Controllers." This shows all the drivers for your sound card and other similar devices. | |
| - | * Step 5: Click on your sound driver and click Properties. |
| - | * Step 6: Click on"Drivers" on the top of the window. |
| - | * Step 7: If you can, click the "Roll Back" button |
| + | * Step 5: Click on your sound driver and click "Properties". |
| + | * Step 6: Click on "Drivers" on the top of the window. |
| + | * Step 7: If you can, click the "Roll Back" button and check if the sound drivers work. |
| - | If your audio is still not working, consider |
| + | If your audio is still not working, consider visiting the HP website and downloading the newest sound drivers for your laptop. |
| === Damaged Media Jack === | |
| - | If you are just experiencing audio problems when using headphones, this could be a sign |
| + | If you are just experiencing audio problems when using headphones, this could be a sign of a damaged media jack. Ensure your headphone jack is fully inserted into the media jack. If the audio is still distorted or nonexistent, you should look into replacing your laptop's media jack. |
| == Laptop Will Not Turn On == | |
| - | |
| + | ''Your laptop only turns on when connected to the charger.'' |
| === Faulty Battery === | |
| === Faulty Charging Cable === | |
| - | Laptop chargers usually carry a needle inserter inside the charging jack in order to connect to the laptop. Inspect the charger jack and see if the needle is still present in the charger. If the needle is not present, this means you need a new charger to |
| + | Laptop chargers usually carry a needle inserter inside the charging jack in order to connect to the laptop. Inspect the charger jack and see if the needle is still present in the charger. If the needle is not present, this means you need a new charger to adequately charge the laptop. |
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