Revision to Dell Latitude Not Charging
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| + | == The Basics == |
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| + | These first few steps may seem trivial; however, it is easy to forget the troubleshooting basics during times of frustration. Before you start any significant repairs to your device, please check the following: |
| - | This may seem trivial but a restart of your computer is the first thing you should try. This tends to fix some innocuous issues. |
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| - | * Press and hold the ''power button'' for 10 to 15 seconds. If your laptop was powered on but not displaying anything, this will force restart it. |
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| + | * ***Check your charging source.*** Ensure the power source (wall outlet or power strip) works correctly. Connect another device, or swap to another outlet to verify, |
| + | * ***Restart your laptop.*** It's Troubleshooting 101 for good reason. Restarting your laptop correctly (rather than by crash or hard shutdown) finalizes any pending repairs and restarts all systems services. Use the restart option in the Start Menu. |
| + | * ***Remove all peripherals.*** This applies to anything attached to your laptop—flash drives, USB hubs, display cables, dongles, literally ''anything'' other than the charger. |
| [comment]solutions[/comment] | |
| - | == Bad Power |
| + | == Bad Power Supply == |
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| + | A faulty power supply or [parts|Dell Latitude|adapter|itemtype=power_adapters] can prevent your laptop from receiving the electricity necessary to turn on. |
| - | == Bad Accessories == |
| + | * Inspect the power cable and connector for any visible damage, fraying, or loose connections. If you have a charger with a barrel connector, verify the pin inside the barrel isn’t bent or damaged. |
| + | * Try a new, or known good charger. Alternatively, use your charger with another compatible laptop. Different charger works? Time for a new one. If. yours works with another laptop, tough luck, but it won't be that easy. |
| + | * Many Dell laptops will charge via USB-C as well as their dedicated DC jack. Even a low wattage charger could provoke different behavior. If this works, a new charger is in order. |
| + | ** Not all USB-C ports will support charging, Some Dell laptops restrict one USB-C or Thunderbolt port to function as the designated charging port, often marked by an icon (e.g., ⚡ or a power plug logo). |
| + | ** If a USB-C charger works, but the original charger does not, this could point to a [[Dell Latitude Not Charging#Section_Charging_Port_Fault|faulty port]] rather than the charger. |
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| + | == Outdated Operating System or Software Issues == |
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| + | Sometimes, your device's operating system. In other instances, outdated or corrupt software or drivers can interfere with charging. Here are some things that you should consider checking. |
| - | The connection of the charger is loose due to wear and tear. |
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| - | * Replace the cable on the charger (if possible) or try using the charger that came with the laptop. |
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| - | Sometimes, multiple devices and accessories will not work at the same time. Rule out variables to focus your efforts on the real issue. |
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| - | == Wrong Power Port == |
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| - | Newer laptops come with multiple USB C or Thunderbolt ports — a great multi-use port that transfers video as well as data, and can sometimes be used to charge the laptop. Certain Dell Latitude models limit a specific USB C or Thunderbolt port on the laptop to be the designated charging port. This is usually indicated with a charging icon next to the port (sometimes its a ⚡ or a 🔌 icon). |
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| - | * Try moving the charger connection to a different USB C or Thunderbolt port and check if it’s charging. |
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| - | == Performance Settings == |
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| - | Your laptop’s software settings may be using pulling too much power. |
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| - | * Try adjusting these settings to be more energy conscious so as to not drain your battery as quickly. Settings like screen brightness, sleep settings, and CPU usage are all things to tweak. |
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| - | Starting with Windows 10, battery saver is a mode you can enable that automatically adjusts several of these energy-mindful settings at once. |
| + | * ***Check your device's power settings***. Be sure that nothing is affecting your device's charging. |
| + | * ***Check for any software updates.*** If your software is outdated, you might need to update your software to resolve this issue. Be sure to install any pending updates for your operating system. |
| + | * ***Uninstall and reinstall the battery drivers through Device Manager.*** Reinstalling your driver's software should resolve issues affecting your device's charging. |
| + | * ***Perform a hard reset on your laptop.*** This involves turning it off, disconnecting the charger, and holding the power button for 15-20 seconds. |
| == Faulty Firmware Settings == | |
| == Faulty Battery == | |
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| + | Batteries are nefarious. They often fail due to their “consumable” nature. Although they typically die slowly and with diminishing power on time, a bunk battery might refuse to be recognized or charge. |
| - | * With the battery removed, plug in the laptop charger and power on the laptop. If your laptop boots up just fine with the battery removed, this lets you know the battery itself was the issue. It could be the battery was not properly attached and will need to be reattached. |
| + | * Disconnect the battery and try to power on. Most Dell laptops will boot without it. If it powers up, the battery is likely your issue. |
| + | * Check for visual signs of battery age, swelling, or leak. Swollen batteries may manifest as difficulty in using the trackpad or the keyboard. As the battery expands, it exerts upward pressure on the underside of these components. |
| + | * Reset your device's battery. This usually involves pressing and holding a combination of keys; refer to your laptop's user manual for instructions. |
| + | * Replace your battery if the above suggestions don't work, especially if you've been using your laptop for many years. Battery degradation is inevitable. You can [link|https://www.ifixit.com/News/31236/how-to-check-your-laptops-battery-health|check your battery's health]. However, this will vary depending on your operating system. Some [[Topic:Dell Latitude|Dell Latitude models|new_window=true]] make it easier than others, and iFixit makes it easy to source a [parts|Dell Latitude|replacement battery|itemtype=batteries]. |
| - | [comment]conclusion[/comment] |
| + | [quote]***NOTE:*** Depending on the age and operating system running the laptop and the time you are replacing the battery, Dell designs their BIOS is detect and block 3rd party batteries, notably affecting newer models and poor clones of the OEM battery until good clones which trick the BIOS are readily available. If the system detects a 3rd party battery and the laptop shuts charging down, the resolutions will vary somewhat. Some laptops can be disconnected and reconnected if it occrus while others require you to [post|687419|remove and reinstall the ACPI Windows driver|new_window=true] if it is also blocked in Windows due to a BIOS level block.[/quote] |
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| + | == Charging Port Fault == |
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| + | Dell uses two main types of power input connectors—the old-fashioned barrel connector and USB-C. In both cases, it’s a common failure point and the conduit for power to enter the system. |
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| + | * Perform a thorough visual inspection of the port. Use a flashlight for USB C-port interiors. It’s an easy entry point for liquid. Corrosion can live here easily, undetected. |
| + | * Wiggle the cable around gently to see if you can get a better connection. If the port is loose, there may not be enough contact to transfer energy. Or they may be no contact at all. This usually calls for a [parts|Dell Latitude|replacement port|itemtype=ports]. |
| + | * Check for signs of corrosion or burn. If anything looks questionable, open up the machine and pull out the affiliated part for a better look. USB-C ports in particular will benefit from this sort of inspection. |
| + | ** USB-C ports are commonly damaged by spills. Even if liquid doesn't penetrate the machine's interior, corrosion in the port can spell trouble. |
| + | ** Barrel connectors are more likely to suffer from bent pints or broken plastic parts. If your port feels loose, it's likely this is to blame. |
| + | * If you determine this is your issue, replace the DC jack. In many cases it is a modular component. In the case that it's mounted to the motherboard—like a USB-C port—you'll need some soldering chops to proceed (or replace the whole board). |
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| + | == Motherboard Damage == |
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| + | If all the above tips have failed, there is likely an issue with your laptop's motherboard. Damage to the charging circuitry can also occur as a secondary issue to a faulty battery, charger, or USB-C charge port. |
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| + | * Inspect the laptop's motherboard for any signs of physical damage, such as burnt components, liquid residue, corrosion, or other visible issues. |
| + | * If your motherboard's components aren't functioning properly, you will likely need to source a [parts|Dell Latitude|replacement board|itemtype=motherboards|new_window=true]. |
| + | * Circuit boards can often be repaired by a knowledgeable technician with soldering ([link|https://www.ifixit.com/News/7321/know-about-microsoldering|or microsoldering|new_window=true]) experience. Ask your local repair shops if this isn't something you think you could do yourself.[comment]conclusion[/comment] |
| == Related Pages == | |
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