Revision to Dell XPS 15 9575 Troubleshooting
| === Blocked Vents or Fans === | |
| - | Computers can overheat if they are not |
| + | Computers can overheat if they are not adequately ventilated. To fix this, make sure the device is placed on a hard, flat, and clean surface to ensure proper airflow. Using a compressed air duster, carefully clean in around the fan and vents. |
| === Outdated BIOS === | |
| === Inefficient Thermal Paste === | |
| - | The paste between the heat sink and a processor may be failing to conduct the necessary amount of heat. This can be caused by having old thermal paste or |
| + | The paste between the heat sink and a processor may be failing to conduct the necessary amount of heat. This can be caused by having old thermal paste or airflow between processors. In order to fix this, the old paste must be cleaned from the processor and heat sink. A single drop of Thermal Paste can then be added to the center of the processor. The heat sink can then be placed back into position and be fastened. |
| == Inoperative Screen == | |
| === Corrupted Files === | |
| - | Files may become corrupt if you incorrectly shut down your device, use malware |
| + | Files may become corrupt if you incorrectly shut down your device, use malware-infected programs or if you close programs while they are still running. Causing you to lose data and access to parts of your computer. By using the Command Prompt Window you may be able to repair corrupt files on your hard drive. Click the start button, then type '''cmd.''' Once the black window appears, type the code: '''chkdsk g:/f"''' followed by pressing “enter”. |
| === Virus or Malware === | |
| - | A virus could have entered your device from opening links or emails or downloading items. If your device opens random tags on the internet, lags, glitches or freezes or totally shuts down on its own, you might have a virus. To clear your device, use an anti-virus and anti-malware program. Also, use firewalls and |
| + | A virus could have entered your device from opening links or emails or downloading items. If your device opens random tags on the internet, lags, glitches or freezes or totally shuts down on its own, you might have a virus. To clear your device, use an anti-virus and anti-malware program. Also, use firewalls and adblockers to prevent pop-ups and other fishing tools so infected sights cant reach your device. |
| == Freezing or Unresponsive Touch-pad == | |
To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.