Revision to DualSense Controller Touchpad Not Working
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| [title|Playstation 5 Controller Touchpad Not Working] | |
| - | [summary]The |
| + | [summary]The DualSense controller's touchpad is not responding during gameplay. Possible causes include incompatible games, out-of-date system software, or a damaged touchpad.[/summary] |
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| == The Basics == | |
| - | * ***Ensure the game/app is compatible with the touchpad.*** |
| + | * ***Ensure the game/app is compatible with the touchpad.*** The touchpad on your PlayStation 5 controller cannot be used in every area that the PlayStation 5 offers—only games incorporating the touchpad into their software work with the touchpad. So be sure the touchpad is usable with the game or application you are attempting to use. |
| * ***Power Cycle the Controller and Console:*** Restarting the console and controller can resolve issues with the controller firmware and any issues with the PlayStation's software. | |
| * ***Make sure your controller is clean.*** Dirt or other debris could be interfering with your controller's touchpad. Please turn off your controller and clean it with a microfiber cloth dampened with 90% isopropyl alcohol. | |
| In most instances where your controller is experiencing issues, updating your controller firmware can also resolve many issues. | |
| - | # Connect the controller to the |
| - | # Go to ***Settings*** > *** |
| + | # Connect the controller to the PS5 using a USB cable. |
| + | # Go to ***Settings*** > ***Accessories*** > ***Controller*** > ***DualSense Wireless Controller Device Software.*** |
| # If there is an update available, then you should update. This will resolve temporary issues with your controller's software and help your controller with issues turning on. | |
| - | If your controller has the latest firmware and is still experiencing an issue, attempt to re-sync your controller with your PlayStation |
| + | If your controller has the latest firmware and is still experiencing an issue, attempt to re-sync your controller with your PlayStation 5 console. |
| - | # Turn off your PlayStation |
| + | # Turn off your PlayStation 5. |
| # Unplug the controller and flip it over. | |
| - | # While it is upside down, locate the recessed ***reset button*** in the small hole |
| - | # Release the reset button and wait a few more seconds. Then, plug in the controller using a 2.0 |
| - | # Press the ***PS*** button on the front of your controller. When the light bar on the controller turns blue, it should be paired, and you can log on to your |
| + | # While it is upside down, locate the recessed ***reset button*** in the small hole on the back of the controller, and use your paper clip or [product|IF145-091|similar tool] to press and hold it for at least 6 seconds. |
| + | # Release the reset button and wait a few more seconds. Then, plug in the controller using a 2.0 USB-C cable. |
| + | # Press the ***PS*** button on the front of your controller. When the light bar on the controller turns blue, it should be paired, and you can log on to your PS5. |
| == Major Hardware Issue == | |
| If you cannot resolve the issue by updating your controller's firmware, the issue might be with your controller's physical hardware. | |
| - | * If you recently had to remove your controller, you should ensure all the connections are correctly seated. Specifically the [guide| |
| + | * If you recently had to remove your controller, you should ensure all the connections are correctly seated. Specifically the [guide|142095|connection between the touchpad and the motherboard|stepid=285289]. |
| * While disassembling your controller, check your controller's motherboard for any signs of burns or damage that might affect the controller's ability to function correctly. | |
| - | * [guide| |
| + | * [guide|142095|Replace your controller's touchpad]. |
| [comment]conclusion[/comment] | |
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