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| + | [summary]A flagship of HP computers, the HP ENVY Spectre is a high end ultrabook that combines the Envy and Spectre lines.[/summary] |
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| + | == HP ENVY won’t turn on == |
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| + | ''Your laptop will not power on; LED lights do not glow, display is black, computer does not start.'' |
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| + | '''Perform a hard reset''' |
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| + | First, disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories. Then, disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds. After that, reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning. |
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| + | '''Bad power socket or AC adapter''' |
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| + | Check the power socket on the computer and the AC adapter and cords for physical damage such as fraying or cuts will also cause this issue. Make sure you check their conditions if any of them needs to be replaced. |
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| + | '''Replace the battery''' |
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| + | If your computer still doesn’t turn on or hold a charge, check out our replacement guide for the battery. |
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| + | == Screen Problems == |
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| + | ''Screen is not fully functioning; problems such as display not turning on, or dead pixels in the display.'' |
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| + | '''A power reset (or hard restart)''' |
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| + | This will clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up. |
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| + | '''Replace the screen''' |
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| + | If the power reset method doesn’t work on your laptop, or there are still few lines on the screen, it might be dead pixels, and the screen might needs to be replaced. Here is our replacement guide for screen replacement. |
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| + | == TouchPad not working == |
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| + | ''The touchpad is not responding to any finger touch, or movements. '' |
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| + | '''Update touchpad driver''' |
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| + | A missing or wrong version of the software drivers might lead you into this issue. All you need to do is click the link below and find the driver that your laptop is missing or needs to be updated, then download and update it. |
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| + | https://support.hp.com/us-en/drivers/selfservice/hp-spectre-xt-pro-ultrabook/5271157 |
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| + | '''Perform a power reset''' |
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| + | If the touchpad still not working after your installed or updated your touchpad driver, you might want to perform a power reset in order to solve this issue. |
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| + | '''Replace touchpad''' |
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| + | If your touchpad has any physical damage, and needs to be replaced, please follow our replacement guide on touchpad replacement. |
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| + | == WiFi is not working == |
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| + | ''WiFi assistant is on, WiFi lights stays orange, and no networks found.'' |
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| + | '''Perform a power reset''' |
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| + | Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the wireless light turns on. |
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| + | '''Reinstall the wireless drivers''' |
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| + | Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on. Then update the Bios & Wireless driver from HP website. |
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| + | '''Drivers & Applications recovery''' |
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| + | Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the wireless driver and install it then restart the unit. |
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| + | '''Reseating or replacing the wireless card''' |
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| + | If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well. Please follow our wireless card replacement guide for more information. |
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| + | == Speakers are not working == |
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| + | ''Volume is up, but no sound is coming out of the speakers.'' |
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| + | '''Check sound output method''' |
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| + | Go into Device Manager and make sure that the sound output is going through your devices speakers, and that no bluetooth speaker or wired speaker is connected. |
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| + | '''Reinstall drivers''' |
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| + | Go into Device Manager and select Sound, Video and Game controllers. Uninstall the speaker drivers and go onto HP’s website and redownload and install the drivers. |
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| + | https://support.hp.com/us-en/drivers/laptops |
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