Revision to LG VX5600 Troubleshooting
| === '''Phone is Off''' === | |
| - | If your phone had died before charging, then the phone may be off even |
| + | If your phone had died before charging, then the phone may be off even though it is completely charged. Hold down the "PWR/END" button on the phone for 3-5 seconds to turn the phone on. Afterwards, the phone will light up and you will be able to check the battery status of the phone. |
| === '''Charging Cable is Loose''' === | |
| If your speakers did not get wet, but the phone has no sound at all, this may be a hardware problem that isn't directly related to the sound circuit. There may be something blocking the sound circuit. If this is the case, then contact your phone company to discuss the problem, to find a solution, or to replace your phone. | |
| + | == '''Plastic Screen Protector is Cracked''' == |
| + | |
| + | ''The plastic screen protector on the inside of the phone is cracked or broken.'' |
| + | |
| + | If the screen protector on the inside of your phone is broken, from dropping the phone or other accident, you can replace it by following the steps in the [guide|15260|Plastic Screen Protector Installation Guide]. |
| + | |
| == '''Screen is Blank/ White''' == | |
| === '''Damaged Screen''' === | |
| - | A damaged front or main screen can cause discoloration to the LCD screen. If this is the case, follow the [ |
| + | A damaged front or main screen can cause discoloration to the LCD screen. If this is the case, follow the [guide|15221|LCD Screens Installation Guide] to install a new screen. |
| === '''Crashed Phone''' === | |
| - | The phone may be "on," but shows a white or blank screen. To deal with this, remove the battery from the back of the phone for 30 seconds to 1 minute. Place the battery back into the phone and hold the "PWR/END" key on the phone for 3-5 seconds to turn the phone on. If the phone continues to have a white or blank screen, then the problem may be with the Motherboard. If so, you can attempt a motherboard replacement by following the [guide|15219|Motherboard Installation Guide]. |
| + | The phone may be "on," but shows a white or blank screen. To deal with this, remove the battery from the back of the phone for 30 seconds to 1 minute. Place the battery back into the phone and hold the "PWR/END" key on the phone for 3-5 seconds to turn the phone on. If the phone continues to have a white or blank screen, then the problem may be with the Motherboard. If so, you can attempt a motherboard replacement by following the [guide|15219|Motherboard Installation Guide]. |
| == '''My Keys are Broken''' == | |
| === '''Broken Software''' === | |
| - | If none of your keypad keys are working properly it may be a software problem. Try restoring the phone to its originally factory settings. To do this enter the menu section of your phone by hitting the OK button, then scroll down the menu to find Settings & Tools, select by hitting OK button again. Scroll down Phone Settings, hit OK; scroll down to Security and hit OK again. The phone will prompt you to enter a 4 digit security code, the default code is the last four digits of your phone number. This will bring up a new menu where you will select Restore Phone. This will bring a warning page. If you restore factory settings to your phone you will loose all of you contacts and any saved content. Click OK again to proceed. The phone will again prompt you for the security which is the last four digits of your phone number. Your phone has now been restored to factory settings. If the keys are still working improperly you may have to consider replacing the phone. |
| + | If none of your keypad keys are working properly it may be a software problem. Try restoring the phone to its originally factory settings. To do this enter the menu section of your phone by hitting the OK button, then scroll down the menu to find Settings & Tools, select by hitting OK button again. Scroll down Phone Settings, hit OK; scroll down to Security and hit OK again. The phone will prompt you to enter a 4 digit security code, the default code is the last four digits of your phone number. This will bring up a new menu where you will select Restore Phone. This will bring a warning page. If you restore factory settings to your phone you will loose all of you contacts and any saved content. Click OK again to proceed. The phone will again prompt you for the security code, which is the last four digits of your phone number. Your phone has now been restored to factory settings. If the keys are still working improperly you may have to consider replacing the phone. |
| == '''Phone Doesn't Have Service''' == | |
| ''My phone is charged and operates normally but cannot connect to service provider.'' | |
| - | If your phone doesn't have service in an area where normally it would, then it may be that the antenna on the phone is broken. You can try restoring the phone to its originally factory settings. To do this enter the menu section of your phone by hitting the OK button, then scroll down the menu to find Settings & Tools, select by hitting OK button again. Scroll down Phone Settings, hit OK; scroll down to Security and hit OK again. The phone will prompt you to enter a 4 digit security code, the default code is the last four digits of your phone number. This will bring up a new menu where you will select Restore Phone. This will bring a warning page. If you restore factory settings to your phone you will loose all of you contacts and any saved content. Click OK again to proceed. The phone will again prompt you for the security which is the last four digits of your phone number. Your phone has now been restored to factory settings. If this does not help with the problem then you need to contact your service provider for a replacement phone. |
| + | If your phone doesn't have service in an area where normally it would, then it may be that the antenna on the phone is broken. You can try restoring the phone to its originally factory settings. To do this enter the menu section of your phone by hitting the OK button, then scroll down the menu to find Settings & Tools, select by hitting OK button again. Scroll down Phone Settings, hit OK; scroll down to Security and hit OK again. The phone will prompt you to enter a 4 digit security code, the default code is the last four digits of your phone number. This will bring up a new menu where you will select Restore Phone. This will bring a warning page. If you restore factory settings to your phone you will loose all of you contacts and any saved content. Click OK again to proceed. The phone will again prompt you for the security code, which is the last four digits of your phone number. Your phone has now been restored to factory settings. If this does not help with the problem then you need to contact your service provider for a replacement phone. |
| == '''My Phone is Wet''' == | |
| ''I got my phone wet, will it still work?'' | |
| - | If you had dropped your phone into a puddle, a sink, a toilet, etc and now your phone is wet, don't turn your phone on. If the phone is turned on before being completely dry, it may cause the phone to short circuit. First, take a towel and dry the outside of the phone as much as possible. Then take the back cover off of the phone and remove the battery. For further drying effect, disassemble the phone following the repair manual on phone disassembly. Find either a jar of rice or take some silica packets-- the ones found into purses and bags-- and put them in a ziplock bag. Then place the phone, the battery, and any other disassembled parts into the jar or the zip bag and allow to dry for several hours or overnight. Both rice and silica packets are able to absorb water, so hopefully this will be able to remove enough moisture from the phone. Afterwards, once everything seems completely dry, reassemble the phone. Now, hold down the phone's "PWR/END" button for 3-5 seconds. The screen should light up and the phone will be fine. If the phone continues to be dead, then you may need to call your phone company for a replacement phone. |
| + | If you had dropped your phone into a puddle, a sink, a toilet, etc and now your phone is wet, don't turn your phone on. If the phone is turned on before being completely dry, it may cause the phone to short circuit. First, take a towel and dry the outside of the phone as much as possible. Then take the back cover off of the phone and remove the battery. Find either a jar of rice or take some silica packets-- the ones found into purses and bags-- and put them in a ziplock bag. Then place the opened phone and the battery into the jar or the zip bag and allow to dry for several hours or overnight. Rice and silica packets absorb water, and hopefully they will be able to remove enough moisture from the phone, so that it will still operate correctly. Afterwards, once everything seems completely dry, reassemble the phone. Then, hold down the phone's "PWR/END" button for 3-5 seconds. The screen should light up and the phone will be fine. If the phone continues to be dead, then you may need to call your phone company for a replacement phone. |
| + | |
| + | == '''Camera Won't Take Pictures''' == |
| + | |
| + | ''My camera suddenly stopped taking pictures.'' |
| + | |
| + | === '''Broken Camera''' === |
| + | |
| + | If your camera suddenly stopped working, but everything else on your phone seems to be working normally, the camera itself may be broken. You can replace it using the [guide|15322|Camera Installation Guide]. |
| + | |
| + | === '''Broken Motherboard''' === |
| + | |
| + | If the camera, along with everything else on your phone seems to be broken or not responding the motherboard may be broken. You can replace it by following the steps in the [guide|15219|Motherboard Installation Guide]. |
| == '''Camera Keeps Going Off''' == | |
| ''My phone keeps taking pictures in my pocket or purse'' | |
| - | If you have a problem with the camera button constantly going off in your pocket or purse, you may want to consider disabling the side camera button. If so, then set a shortcut key as your new camera button. To do so, go to the phone's “Settings & Tools." Then select “Phone Settings” and then the option for “Set Shortcuts" and look for "Set Directional Keys." After choosing a new directional key as your shortcut, remove the battery and back of the phone. Take a toothpick and place a small amount of Epoxy glue on its tip. Apply the glue to the side camera button until it is completely covered. After letting it dry, put the battery and the back cover |
| + | If you have a problem with the camera button constantly going off in your pocket or purse, you may want to consider disabling the side camera button. If so, then set a shortcut key as your new camera button. To do so, go to the phone's “Settings & Tools." Then select “Phone Settings” and then the option for “Set Shortcuts" and look for "Set Directional Keys." After choosing a new directional key as your camera shortcut, remove the battery and back of the phone. Take a toothpick and place a small amount of Epoxy glue on its tip. Apply the glue to the side camera button until it is completely covered. After letting it dry, put the battery and the back cover on the phone. The side camera button will no longer function, solving the accidental picture problem. |
To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.