| + | [title|Lenovo IdeaPad Y500 Troubleshooting] |
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| + | [summary]Use this troubleshooting page to diagnose problems with your Lenovo IdeaPad Y500.[/summary] |
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| + | == Device Won’t Turn On == |
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| + | ''The device does not turn on when the power button is pressed.'' |
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| + | === '''Battery Needs Charge''' === |
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| + | Plug the charging cable into the laptop and try to power it on. If the device turns on, unplug the charger to test the battery. If the laptop immediately turns off you may have a faulty battery. |
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| + | === '''Charger Not Working''' === |
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| + | First, plug the charging cable into the laptop and check to see if charging light comes on. If you don't see a light on the laptop, you may have a faulty charging port or charger. |
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| + | === '''Bad Power Button''' === |
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| + | If you press the power button and you don't get any response from the laptop, this could mean that you have a faulty power button. Consider replacing. |
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| + | == Audio Distortion == |
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| + | ''You are having trouble hearing audio on your computer.'' |
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| + | === '''Loose Headphone Jack''' === |
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| + | Test the audio through the computer speakers, than test using headphones. If audio is distorted while listening through headphones, the audio jack may be faulty. Make sure audio jack is inserted completely into the computer. |
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| + | === '''Faulty Audio Driver''' === |
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| + | If the audio is distorted while listening through the computer speakers, you may have a faulty audio driver. Try updating or reinstalling your audio driver. Then restart your computer. |
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| + | == Key/Keyboard Not Responding == |
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| + | ''Some or all of the keys on the keyboard aren’t responding.''[br] |
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| + | === '''Dirt/Debris on Keyboard''' === |
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| + | If the keyboard is not responding, there may be something lodged under the keys. Use compressed air to clean out underneath. |
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| + | === '''Driver Issue''' === |
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| + | If your keyboard is still not working, you may have a faulty driver. Update or reinstall your keyboard driver. Then restart your computer. |
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| + | == No Screen Display == |
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| + | ''The power light is on, but the screen remains dark after moving the mouse or touching the keyboard.'' |
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| + | === Backlight is Off === |
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| + | Press and hold the Fn key. Press the F2 key. Release the Fn key. If the image returns then the screen’s backlight was off. This key combination can be used to turn it on and off. |
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| + | === The Operating System has Become Unresponsive === |
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| + | Do a hard shutdown by holding down the power button until the power light turns off. Press the power button again to restart. |
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| + | === Memory Card is Loose === |
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| + | Make sure the computer is off. Unplug and remove battery. Remove and reinstall both memory cards. |
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| + | === Screen is Damaged === |
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| + | If the screen has lines or portions of display are missing, your screen may be damaged. Try connecting a TV or monitor to the HDMI port on the left side. If you can get an image on a secondary display, and not on the primary display the primary display is probably damaged and needs to be replaced. |
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| + | == Device Overheating == |
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| + | ''While using your computer, it may become very hot and lag or even shutdown.'' |
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| + | === Fans and Vents are Clogged === |
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| + | Air may not be circulating well due to dust or other debris in fans and vents. Remove battery and open case. Use compressed air to blow out blockage. |
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