Revision to Lenovo Yoga 920-13IKB Troubleshooting
| A high brightness will drain the battery faster because the brighter screen consumes more power. Lower the brightness to conserve energy. | |
| - | === There are Excess USB Cables |
| + | === There are Excess USB Cables in the Device === |
| USB cables can drain the battery quickly, even when the device’s screen is not open. Unplug cables when they are not in use to limit battery drain. | |
| == The Device does not Charge When Connected to a Power Source == | |
| - | ''The device indicator light does not turn green when the power adaptor is |
| + | ''The device indicator light does not turn green when the power adaptor is in the wall and device.'' |
| === The Power Adaptor is Loose === | |
| === The Wall Outlet is Faulty === | |
| - | Plug the power adaptor into the device and the wall and check to see if the indicator light turns green and is charging. If it does not, it is possible that the outlet is |
| + | Plug the power adaptor into the device and the wall and check to see if the indicator light turns green and is charging. If it does not, it is possible that the outlet is faulty. Plug it into another outlet and the indicator light should turn green and the device should begin charging. |
| - | === The Power Adaptor is |
| + | === The Power Adaptor is Defective === |
| Check the power adaptor prongs to make sure they are not bent and are intact. Make sure the cord is not cracked and wires are not visible. Next, ensure that the power adaptor is fully plugged into the device and the wall outlet. If the green indicator light does not turn green to signal charging, replace the power adaptor. | |
| === The Battery is Faulty === | |
| - | Plug the power adaptor into the device and the wall and check to see if the indicator light turns green and is charging. If it is not charging, the battery is |
| + | Plug the power adaptor into the device and the wall and check to see if the indicator light turns green and is charging. If it is not charging, the battery is faulty. Replace the battery using '''[guide|119146|this guide]'''. |
| === The USB C Port is Dirty === | |
| Plug in the device and check to see if the indicator light turns green, signaling that it is charging. If the light does not turn on, the port is faulty. Look inside the port and see if there is extra debris. Use canned compressed air to gently blow dust and debris from the port or carefully pick out lint with a toothpick. | |
| - | === The USB C Port is |
| + | === The USB C Port is Faulty === |
| Plug in the device and check to see if the indicator light turns green, signaling that it is charging. If the light does not turn on, the port is faulty. Look inside the port and make sure the pins are straight and intact. If not, replace the port with '''[guide|119149|this guide]'''. | |
| === The VGA Intel and Firmware Type C is Out of Date === | |
| - | When performing these steps make sure the laptop has at least 30% battery left and is |
| + | When performing these steps make sure the laptop has at least 30% battery left and the power adaptor is in the device. Update the Intel Integrated GFX Driver for the Yoga 920-13IKB by going on the Lenovo website. Once updated, download the Firmware External Detection package and firmware for the Yoga 920-13IKB from the Lenovo website. The final step is to update the BIOS which is avaliable on the Lenovo website. |
| === The Connector Attached to the Screen is Loose === | |
| ''No sound comes from the speakers when it should.'' | |
| - | === There are Headphones Plugged |
| + | === There are Headphones Plugged in the Device's Audio Jack === |
| If the audio jack is in use, audio will play through that instead of the device’s speaks. Unplug everything from the audio jack. | |
| - | === |
| + | === There is a Bluetooth Connection to a Speaker or Headphones === |
| Click on the speaker icon in the lower left corner and then click Playback Devices. Verify that your device is not connected to Bluetooth speakers or headphones. Audio will not play from your device’s speakers if there is another connected device. Make sure the playback device is set to internal speakers. | |
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