Revision to Nabi 2S Troubleshooting
| [summary]Nabi 2S is a tablet made just for kids to Learn, Play and Grow. Powered by a NVIDIA® Tegra® 3 Super 4-Plus-1TM Quad-Core with 5th Battery Saver Core; 16GB storage; a 7-inch, high-resolution (1280 X 800), capacitive touch screen; and 2MP front facing camera.[/summary] | |
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| - | '''Issues with Screen Functionality''' |
| + | == Issues with Screen Functionality == |
| + | |
| + | "you are experiencing issues with screen visibility" |
| + | |
| + | === Frozen Screen === |
| If there are problems with screen functionality, first check the wireless connection. If the wireless connection is not the problem with viewing images, then there might be a problem with a screen. Try holding volume button and power. If the tablet does not restart, then you will most likely need to replace the screen. | |
| - | '''Frozen Screen''' |
| - | |
| - | If the screen is frozen and has been for longer than a few minutes, try to turn the tablet off and on again by holding down the power button and the volume button down simultaneously until the screen turns black. After the tablet reboots it should have fixed the frozen screen issue. |
| - | |
| - | '''Cracked or Bubbled Screen''' |
| + | === Cracked or Bubbled Screen === |
| If the screen is cracked or has bubbling underneath the surface that is too extreme for you to be able to read or use apps then you will most likely have to remove and replace the screen. Please refer to this screen removal guide (link) | |
| - | |
| + | == Charging Issues == |
| - | |
| + | "You are having problems charging your tablet" |
| - | |
| + | === Tablet will not charge === |
| - | If you are having trouble charging your tablet there may be issues with the actual charger. First, make sure that the USB is properly connected to the power port and that the port is properly connected to the power outlet. If there are no connection issues then there may be a problem with your charger and you may have to replace it. Lastly, if you have replaced the charger and charging issues persist you may have to take the battery out and put it back in again, or replace the battery all together. Please refer to the battery removal guide (link to that) |
| + | If you are having trouble charging your tablet there may be issues with the actual charger. First, make sure that the USB is properly connected to the power port and that the port is properly connected to the power outlet. If there are no connection issues then there may be a problem with your charger and you may have to replace it. You can refer to [https://www.youtube.com/watch?v=YxxpLYf16fc&app=desktop|this video] for help replacing the charger port. Lastly, if you have replaced the charger and charging issues persist you may have to take the battery out and put it back in again, or replace the battery all together. Please refer to the battery removal guide (link to that) |
| - | |
| + | === Tablet loses charge quickly === |
| - | If your device charges without issue but seems to loose its charge too quickly, then there may be issues with your battery. Please refer to the battery removal guide (link) to take the battery out and put it back in, or replace it all together. You will most likely need a new battery in this case. |
| + | If your device charges without issue but seems to loose its charge too quickly, then there may be issues with your battery. Please refer to the battery removal guide (link) to take the battery out and put it back in, or replace it all together. You will most likely need a new battery in this case. Also refer to the [http://www.fixya.com/search.aspx?ref=ser&s=Nabi%202s&|Fixya page] for additional help. |
| - | |
| + | === Charging light turns from green to red === |
| If this is happening to your tablet there may be issues with the battery keeping the charge. In this case you will have to remove the battery and put it back in again or replace it all together, please refer to the battery removal guide for instruction (link) | |
| - | |
| + | == Camera issues == |
| - | |
| + | "You are experiencing issues with picture clarity" |
| - | |
| + | === Blurry Photographs === |
| First, make sure that the lense of the camera is clean and there are no smudges or fingerprints obstructing the camera's ability to take clear and efficient photos. If the camera lense has been properly cleaned and there is still a problem with the photos then make sure that the camera is not having issues focusing- i.e if there is a lot of movement in the photo you are trying to take, you are trying to take a photo of something too far away etc. | |
| + | |
| + | == Problems with Speakers == |
| + | |
| + | “You are having issues with the sound coming from the speakers” |
| + | |
| + | === No sound coming from the device === |
| + | |
| + | If the headset is plugged into the device, the speaker automatically shuts off. Disconnect the headset to check if sound works. To test if your speakers are fully functioning, go to the Music player and while the music plays, move the volume completely up by pressing the Volume + Button. |
| + | |
| + | === Distorted sound through headphones === |
| + | |
| + | If you are having issues with connecting your headphones or the sound coming from the headphones is distorted there may be an issue with your headphone jack. First, try to insert the headphones into the jack rapidly to unstick the jack. If this does not work you may have to remove and replace the jack. Additionally, there are [https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix|Apps] that help in-app sound |
| + | |
| + | ==Trouble with Update == |
| + | |
| + | “Update kept freezing the tablet and after a reboot all the apps were gone” |
| + | |
| + | === Issue Updating Device === |
| + | |
| + | If you are having issues updating the device and it freezes, remove the battery and put it back in and power it on. The device should be unfrozen after it reboots. If problems persist, it means that even if you do a hard reset it will not work due to the Operating System itself not working correctly. What you can do best is bring the tablet to the nearest service center so they can check the device. |
| + | |
| + | === Data erasure after updates and reboots === |
| + | |
| + | If after the update, the data and apps were deleted there is a way to recover the information. It is possible to recover lost or deleted files from the internal storage of the Nabi 2S assuming the phone or tablet is operational and you can set it in to Debugging mode. |
| + | |
| + | Here's how: |
| + | |
| + | You need to change the Android settings on the phone or tablet. |
| + | |
| + | Go to: Settings > Applications > Development > USB Debugging, and turn it on. (Options may vary slightly based on device and Android version.) |
| + | |
| + | Connect your phone/tablet to your PC via a USB cable. |
| + | |
| + | Then, on the device, pull down the status bar and select USB connected. |
| + | |
| + | A screen will appear in which you need to select the button which reads |
| + | |
| + | Connect storage to PC. |
| + | |
| + | If you do not see this option, reconnect the USB cable and try again. |
| + | |
| + | Windows will load drivers for the device which may take a minute, after which, it will be detected as Removable memory with an assigned drive letter. |
| + | |
| + | You can now launch Active@ File Recovery software. The storage media will be recognized as another drive on your system which you can scan for lost or deleted files. |
| + | |
| + | NOTE: When recovery is complete, the device should be safely removed from Windows (Safely Remove Hardware and Eject Media) and USB Debugging mode should be turned OFF on the phone. |
| + | |
| + | Refer to [https://www.nabitablet.com/nabi-2s|device page] for more information on the device |
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