Revision to Nabi 2S Troubleshooting
| == Issues with Screen Functionality == | |
| - | " |
| + | "You are experiencing issues with screen visibility" |
| === Frozen Screen === | |
| "You are having problems charging your tablet" | |
| - | === Tablet |
| + | === Tablet Will Not Charge === |
| If you are having trouble charging your tablet there may be issues with the actual charger. First, make sure that the USB is properly connected to the power port and that the port is properly connected to the power outlet. If there are no connection issues then there may be a problem with your charger and you may have to replace it. You can refer to [https://www.youtube.com/watch?v=YxxpLYf16fc&app=desktop|this video] for help replacing the charger port. Lastly, if you have replaced the charger and charging issues persist you may have to take the battery out and put it back in again, or replace the battery all together. Please refer to the battery removal guide (link to that) | |
| - | === Tablet |
| + | === Tablet Loses Charge Quickly === |
| If your device charges without issue but seems to loose its charge too quickly, then there may be issues with your battery. Please refer to the battery removal guide (link) to take the battery out and put it back in, or replace it all together. You will most likely need a new battery in this case. Also refer to the [http://www.fixya.com/search.aspx?ref=ser&s=Nabi%202s&|Fixya page] for additional help. | |
| - | === Charging |
| + | === Charging Light Turns from Green to Red === |
| If this is happening to your tablet there may be issues with the battery keeping the charge. In this case you will have to remove the battery and put it back in again or replace it all together, please refer to the battery removal guide for instruction (link) | |
| - | == Camera |
| + | == Camera Issues == |
| "You are experiencing issues with picture clarity" | |
| “You are having issues with the sound coming from the speakers” | |
| - | === No |
| + | === No Sound Coming From the Device === |
| If the headset is plugged into the device, the speaker automatically shuts off. Disconnect the headset to check if sound works. To test if your speakers are fully functioning, go to the Music player and while the music plays, move the volume completely up by pressing the Volume + Button. | |
| - | === Distorted |
| + | === Distorted Sound Through Headphones === |
| If you are having issues with connecting your headphones or the sound coming from the headphones is distorted there may be an issue with your headphone jack. First, try to insert the headphones into the jack rapidly to unstick the jack. If this does not work you may have to remove and replace the jack. Additionally, there are [https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix|Apps] that help in-app sound | |
| If you are having issues updating the device and it freezes, remove the battery and put it back in and power it on. The device should be unfrozen after it reboots. If problems persist, it means that even if you do a hard reset it will not work due to the Operating System itself not working correctly. What you can do best is bring the tablet to the nearest service center so they can check the device. | |
| - | === Data |
| + | === Data Erasure After Updates and Reboots === |
| If after the update, the data and apps were deleted there is a way to recover the information. It is possible to recover lost or deleted files from the internal storage of the Nabi 2S assuming the phone or tablet is operational and you can set it in to Debugging mode. | |
To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.